Endpoint Protection

Hello,

I add a 12 RU5 package for 64bits and it's corrept, no way for installing it in the client.

when i try to delet it, i have the message : this is the laste package. you cant delet it.

When i try to add a new one (same version 12.1.5) : this package already exist

Thanks 

You can call support to find tool for delete corrupt package

How to create a new case in MySymantec

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_s...

Support has a tool, Symdelpackage ( i dont remember the exact name) once you run that, you will be able to add new package from SEPM \Packages folder

Call support they will get it straightened out with their removal tool.

Ok, You cannot get a solution. You need to create a support case and the next tier will be having the tool to delete this. Whatever steps you take, will never be fixed. 

-Former SEP Support Team

Help from support IS the solution....

Hi,

Repair the SEP 12.1 RU5 SEPM using dowloaded setup files. (Part1 download) 

After successful repair try to export the package again.

Hello...

Below you will find the methode for deleting the corrept packages from the manager..even if its the lateste version, cause in this case you are not allowed to delete it or even upload a new one...

This apllied to 

12.1 RU5

Corrept packages 

Externel databese SQL 2008

Befor acceccing to SQL Server, stop the SEPM services on your manager.

Connecte to SQL Management Studio

Run the Query : SELECT * FROM sem5.dbo.BINARY_FILE WHERE TYPE='ClientPackageFile'

Run the Query : DELETE FROM sem5.dbo.BINARY_FILE WHERE TYPE='ClientPackageFile'

Done....

Now you can acces to your manager, verifi that the packages are no more avlaible...

Now you can export the packages from SEPM folder....

This methode was given by a Symantec support technicien.

It was tested and it works, 

I hope this may help...

Thanks :)