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corrupted system definition

Created: 09 Oct 2012 • Updated: 18 Oct 2012 | 8 comments
This issue has been solved. See solution.

Hi

I have found systems which have old date definition. I have tried to update it but no progress.

Is their any soution to clear it and update with new def?

Waitnig for replty.

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Ashish-Sharma's picture

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility

http://www.symantec.com/docs/TECH93036

Thanks In Advance

Ashish Sharma

 

 

Sumit G's picture

 How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/docs/TECH103176

Regards

Sumit G.

_Brian's picture

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?pag...

 

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually for 11.x

http://www.symantec.com/business/support/index?pag...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Are these clients able to communicate with Symantec Endpoint Protection Manager properly?

What version of SEP 11.x are you running?

Are these clients receiving updates from SEPM / LUA / GUP?

Check these Articles:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

How to create a client installation settings to delete previous logs, policies and reset the client-server communication settings?

http://www.symantec.com/docs/TECH93617

Incase, if you want to clear all the definitions and reinstall the Latest Definitions, then try 

Using the "Rx4DefsSEP" utility (Tool available with Symantec Technical Support)

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

In that case, I would request you to Call Symantec Technical Support. Once you have the Case #, simply PM the Case number and I assure you would receive the "Rx4DefsSEP" Utility. 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Sumit G's picture

Hi- Your issue is resolve or still pending?

Regards

Sumit G.

rs_cert's picture

If your issue sort out then pls mark the valid comment as a solution.