This issue has been solved.

corrupted system definition

Created: 09 Oct 2012 | Updated: 18 Oct 2012
jaypalsingh's picture
jaypalsingh
Login to vote
0 0 Votes

Hi

I have found systems which have old date definition. I have tried to update it but no progress.

Is their any soution to clear it and update with new def?

Waitnig for replty.

Quick Look Solution

To clear the

To clear the definitions

Check these artical.

https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

Try running utility "Rx4DefsSEP" on 2-3 affected machines & check.

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

Check this thread

https://www-secure.symantec.com/connect/forums/what-controls-sepm-managed-clients-definition-revision-count

https://www-secure.symantec.com/connect/forums/purging-sep-11-virus-definition

https://www-secure.symantec.com/connect/forums/how-clean-previous-virus-definition-sep125

check this forum also

https://www-secure.symantec.com/connect/forums/corrupted-virus-definition

https://www-secure.symantec.com/connect/forums/how-manually-clear-out-all-corrupted-definitions

check this Download

https://www-secure.symantec.com/connect/downloads/remove-virus-definitions

Filed Under

Tags:
, , ,

Comments

rs_cert
09
Oct
2012
Votes
+7
SOLUTION

To clear the

To clear the definitions

Check these artical.

https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

Try running utility "Rx4DefsSEP" on 2-3 affected machines & check.

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

Check this thread

https://www-secure.symantec.com/connect/forums/what-controls-sepm-managed-clients-definition-revision-count

https://www-secure.symantec.com/connect/forums/purging-sep-11-virus-definition

https://www-secure.symantec.com/connect/forums/how-clean-previous-virus-definition-sep125

check this forum also

https://www-secure.symantec.com/connect/forums/cor...

https://www-secure.symantec.com/connect/forums/how...

check this Download

https://www-secure.symantec.com/connect/downloads/...

Ashish-Sharma
Accredited
09
Oct
2012
Votes
+4

How to clear out corrupted

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility

http://www.symantec.com/docs/TECH93036

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Sumit G
Accredited
Certified
09
Oct
2012
Votes
+1

 How to clear out corrupted

 How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/docs/TECH103176

Regards

Sumit G.

Brian81
Trusted Advisor
Certified
09
Oct
2012
Votes
+2

How to clear out definitions

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?pag...

 

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually for 11.x

http://www.symantec.com/business/support/index?pag...

SEP Knowledge Base

Endpoint SWAT

Mithun Sanghavi
Symantec Employee
Accredited
09
Oct
2012
Votes
+1

Hello, Are these clients able

Hello,

Are these clients able to communicate with Symantec Endpoint Protection Manager properly?

What version of SEP 11.x are you running?

Are these clients receiving updates from SEPM / LUA / GUP?

Check these Articles:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

How to create a client installation settings to delete previous logs, policies and reset the client-server communication settings?

http://www.symantec.com/docs/TECH93617

Incase, if you want to clear all the definitions and reinstall the Latest Definitions, then try 

Using the "Rx4DefsSEP" utility (Tool available with Symantec Technical Support)

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

In that case, I would request you to Call Symantec Technical Support. Once you have the Case #, simply PM the Case number and I assure you would receive the "Rx4DefsSEP" Utility. 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

hj1979
09
Oct
2012
Votes
+3

Definitions are not updating

Definitions are not updating on the 32 Bit / 64 Bit Operating System.

http://www.symantec.com/business/support/index?pag...

Sumit G
Accredited
Certified
10
Oct
2012
Votes
0

Hi- Your issue is resolve or

Hi- Your issue is resolve or still pending?

Regards

Sumit G.

rs_cert
11
Oct
2012
Votes
-1

If your issue sort out then

If your issue sort out then pls mark the valid comment as a solution.