corrupted system definition
Created: 09 Oct 2012 | Updated: 18 Oct 2012 | 8 comments
This issue has been solved. See solution.
Hi
I have found systems which have old date definition. I have tried to update it but no progress.
Is their any soution to clear it and update with new def?
Waitnig for replty.
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Comments 8 Comments • Jump to latest comment
To clear the definitions
Check these artical.
https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm
http://www.symantec.com/business/support/index?page=content&id=HOWTO59193
Try running utility "Rx4DefsSEP" on 2-3 affected machines & check.
http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US
Check this thread
https://www-secure.symantec.com/connect/forums/what-controls-sepm-managed-clients-definition-revision-count
https://www-secure.symantec.com/connect/forums/purging-sep-11-virus-definition
https://www-secure.symantec.com/connect/forums/how-clean-previous-virus-definition-sep125
check this forum also
https://www-secure.symantec.com/connect/forums/cor...
https://www-secure.symantec.com/connect/forums/how...
check this Download
https://www-secure.symantec.com/connect/downloads/...
How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
http://www.symantec.com/business/support/index?page=content&id=TECH103176
To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility
http://www.symantec.com/docs/TECH93036
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
http://www.symantec.com/docs/TECH103176
Regards
Sumit G.
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/business/support/index?pag...
How to clear out corrupted definitions for a Symantec Endpoint Protection client manually for 11.x
http://www.symantec.com/business/support/index?pag...
SEP Knowledge Base
Endpoint SWAT
Hello,
Are these clients able to communicate with Symantec Endpoint Protection Manager properly?
What version of SEP 11.x are you running?
Are these clients receiving updates from SEPM / LUA / GUP?
Check these Articles:
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790
How to create a client installation settings to delete previous logs, policies and reset the client-server communication settings?
http://www.symantec.com/docs/TECH93617
Incase, if you want to clear all the definitions and reinstall the Latest Definitions, then try
Using the "Rx4DefsSEP" utility (Tool available with Symantec Technical Support)
http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US
In that case, I would request you to Call Symantec Technical Support. Once you have the Case #, simply PM the Case number and I assure you would receive the "Rx4DefsSEP" Utility.
How to create a new case in MySupport
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Definitions are not updating on the 32 Bit / 64 Bit Operating System.
http://www.symantec.com/business/support/index?pag...
Hi- Your issue is resolve or still pending?
Regards
Sumit G.
If your issue sort out then pls mark the valid comment as a solution.
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