Endpoint Protection

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  • 1.  corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Posted Nov 22, 2013 03:50 PM

    I upgraded SEPM version 11.0.7101.1056 to version 12.1.2015.2015 two month ago. since I had four or five times problem that discribed at this Article:
    http://www.symantec.com/business/support/index?page=content&id=TECH166923

    Why this happening may be anybody know?



  • 2.  RE: corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Posted Nov 22, 2013 04:03 PM

    Did you check the log.liveupdate file?



  • 3.  RE: corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Posted Nov 22, 2013 04:32 PM
    yes, I did. Definitions loaded to C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads. but in the window SEPM I see this:

    Attachment(s)

    rar
    Log_8.rar   69 KB 1 version


  • 4.  RE: corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Posted Nov 22, 2013 10:07 PM

    20.11.2013, 4:25:51 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 15 updates available, of which 15 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 1800, Óñïåøíî

     Also Please upload c:\Program Files\Symantec\Symantec Endpoint Protection  Manager\tomcat\logs\sesmlu.log

    Please try this

    How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

     

    Article:TECH171060  |  Created: 2011-10-04  |  Updated: 2013-01-02  |  Article URL http://www.symantec.com/docs/TECH171060

     



  • 5.  RE: corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Broadcom Employee
    Posted Nov 23, 2013 03:11 AM

    Hi,

    If possible could you attach log.liveupdate and Server activity logs to the thread.

    Does it work If you tried to update SEPM manually?



  • 6.  RE: corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions

    Posted Nov 23, 2013 08:32 AM

    Hi

    What is the database you are using

    Regards