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Cost of SSR 2103

Created: 02 May 2013 | 5 comments

Can somebody confirm if the first-year cost is a one-off cost or is it necesssary to renew if you don't need th eon-going support/maintenance.

This is  a confusion which seems to creep into many softeware products these days.

Operating Systems:

Comments 5 CommentsJump to latest comment

Markus Koestler's picture

Give the licensing department a call, they should know: http://www.symantec.com/business/support/index?pag...

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Markus Koestler's picture

Problem solved ?

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sirlesking's picture

Hi Markus

Life's too short to start chasing the Symantec Licencing Department when I am only 'considering' the use of the product.

It's surposing that nobody seems to know this fundamental informaiton.

Symantec 'help', of course, refers you to the community and so it goes round in circles.

Regards

Les

Andreas Horlacher's picture

Yes, the support contract is for whatever year(s) you purchase. The standard is (I believe) 1 year. After that, you will continue to get updates through LiveUpdate, assistance to these forums. But you will need to renew if you want direct access to tech support. 

Andreas Horlacher

Please mark 'solved' when issue is resolved

sirlesking's picture

Thanks Andy

That seems very clear.

I would have thought that the need for technical support would decline after the first few weeks of using the product so no real need to pay for it perpetually..

Regards

Les