Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Could not access Exchange Server. The dispenser will queue the current item and sleep for 60 seconds.

Created: 03 Feb 2013 | 5 comments

Hi Team,

I am continuosly getting below event ID.Any solution for this. EV 10.0.1

 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/02/2013 1:00:00 PM
Event ID:      3419
Task Category: Archive Task
Level:         Warning

Description: Could not access Exchange Server. The dispenser will queue the current item and sleep for 60 seconds.

 

Discussion Filed Under:

Comments 5 CommentsJump to latest comment

TonySterling's picture

Can you share what version of Exchange?  Also, are there any other events in the EV application log?

dineshnegi's picture

Exchange Ex2010 14.2

===============================================

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          4/02/2013 12:59:57 PM
Event ID:      2217
Task Category: Archive Task
Level:         Information
Keywords:      Classic
User:          N/A
Description:Message dispenser will resume processing

Task: Exchange Mailbox Archiving Task for MBX01 

================================================

 

JesusWept3's picture

You'll need to get a DTrace and check the event logs for that exchange servers CAS server

My best bet is that the throttling policy hasn't been applied and that the evadmin is having its connection terminated for spending too much time in CAS

dineshnegi's picture

one more error getting but i dont its related to this.

Log Name: Symantec Enterprise Vault
Source: Accelerator Service Processor
Date: 4/02/2013 6:16:04 PM
Event ID: 158
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ANZ-EV01.anz.corp.local
Description:
APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParserStateObject.WriteSni()
at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
at System.Data.SqlClient.TdsParserStateObject.ExecuteFlush()
at System.Data.SqlClient.TdsParser.TdsExecuteRPC(_SqlRPC[] rpcArray, Int32 timeout, Boolean inSchema, SqlNotificationRequest notificationRequest, TdsParserStateObject stateObj, Boolean isCommandProc)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)
at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID, String VirtualDirectory, String Version, Int32 ServerID, CustomerState State)
at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID)
at KVS.Accelerator.Common.TasksModuleInfo.DoUpdateCustomer()
at KVS.Accelerator.Common.TasksModuleInfo.UpdateCustomer()
Event Xml:

158
2
0
0x80000000000000

3540594
Symantec Enterprise Vault
ANZ-EV01.anz.corp.local

APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParserStateObject.WriteSni()
at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
at System.Data.SqlClient.TdsParserStateObject.ExecuteFlush()