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Could Not Scan files

Created: 18 Sep 2013 • Updated: 20 Sep 2013 | 3 comments

hi all,

one of my client has problem with regarding manual scan...

during the scanning in logs there are following records. somehow it cant scan files.

any ideas?

Event Computer User Logged By Description Date and Time
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 2 files inside c:\Docs\22\Report v2.0.docx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 1 files inside c:\Docs\22\schedules.zip due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 3 files inside c:\Docs\Project\df\DK.pptx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 11 files inside c:\Docs\proj\asd\Mobile_v2\AV_5.1.2_US.EXE due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 2 files inside c:\Docs\downloads\9_10_11_12.xlsx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
Scan Omission CLIENT01 tclient3 Manual scan Could not scan 1 files inside c:\HP_LaserJet\Setup\Core\LJService\Data1.cab due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:14
Operating Systems:

Comments 3 CommentsJump to latest comment

.Brian's picture

Same thread here:

https://www-secure.symantec.com/connect/forums/cou...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

pete_4u2002's picture

This message indicates that a file cannot be scanned. In most cases this is a limitation of the Decomposer Engine's ability to scan compressed or locked files and does not indicate a malfunction in the product

Could not scan [#] files inside [path][filename] due to extraction errors encountered by the Decomposer Engines" during a scan

Article:TECH99755  |  Created: 2002-01-30  |  Updated: 2012-05-10  |  Article URL http://www.symantec.com/docs/TECH99755