Endpoint Protection Small Business Edition

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  • 1.  Couldnt open manager console

    Posted Jul 14, 2013 02:29 PM
    I have 12.1.2015.2015 sep sbe. I couldn't open manager console. Getting error "couldn't create Java virtual machine a fatal error occurred programs will exit now" . I increased Java heap size repaired reinstalled I can successfully install Sep manager without any error but couldn't open manager console. Getting same error. Plus help


  • 2.  RE: Couldnt open manager console

    Posted Jul 14, 2013 02:37 PM
    Did you restart after install?


  • 3.  RE: Couldnt open manager console

    Posted Jul 15, 2013 01:04 AM

    Navigate to add/remove programs

    remove all the versions of java

    reboot

    open Internet explorer

    http://SEPM Servername:9090

    this will install the correct version of Java

    then open the console again

    http://www.symantec.com/business/support/index?page=content&id=TECH200487



  • 4.  RE: Couldnt open manager console

    Posted Jul 15, 2013 06:42 AM

    Agree with Rafeeq, Remove the installed Java Version and reinstall it again using weblink.

    See these link also

    "Could not create the Java virtual machine" when trying to launch Symantec Endpoint Protection Manager console

     

    Article:TECH93500  |  Created: 2009-01-17  |  Updated: 2011-08-25  |  Article URL http://www.symantec.com/docs/TECH93500

    Unable to Upgrade to Symantec Endpoint Protection 12.1.2 (RU2) error: Could not create the Java Virtual Machine

     

    Article:TECH200487  |  Created: 2012-12-04  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH200487

     



  • 5.  RE: Couldnt open manager console

    Broadcom Employee
    Posted Jul 16, 2013 10:50 AM

    Hi,

    Thank you for posting in Symantec community.

    Check this article.

    Tuning the Performance of the Symantec Endpoint Protection Manager console 
     
     
    Articles shared by AJ_01 can be the possible solution.
     
    If these articles couldn't help then attach scm.server.0.log and catalina.out file. It should be available under tomcat\logs folder.