Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Couldnt open manager console

Created: 14 Jul 2013 | 4 comments

I have 12.1.2015.2015 sep sbe. I couldn't open manager console. Getting error "couldn't create Java virtual machine a fatal error occurred programs will exit now" . I increased Java heap size repaired reinstalled I can successfully install Sep manager without any error but couldn't open manager console. Getting same error. Plus help

Operating Systems:

Comments 4 CommentsJump to latest comment

.Brian's picture

Did you restart after install?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

Navigate to add/remove programs

remove all the versions of java

reboot

open Internet explorer

http://SEPM Servername:9090

this will install the correct version of Java

then open the console again

http://www.symantec.com/business/support/index?page=content&id=TECH200487

AJ_01's picture

Agree with Rafeeq, Remove the installed Java Version and reinstall it again using weblink.

See these link also

"Could not create the Java virtual machine" when trying to launch Symantec Endpoint Protection Manager console

 

Article:TECH93500  |  Created: 2009-01-17  |  Updated: 2011-08-25  |  Article URL http://www.symantec.com/docs/TECH93500

Unable to Upgrade to Symantec Endpoint Protection 12.1.2 (RU2) error: Could not create the Java Virtual Machine

 

Article:TECH200487  |  Created: 2012-12-04  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH200487

 

Regard

AJ

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

Check this article.

Tuning the Performance of the Symantec Endpoint Protection Manager console 
 
 
Articles shared by AJ_01 can be the possible solution.
 
If these articles couldn't help then attach scm.server.0.log and catalina.out file. It should be available under tomcat\logs folder.

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<