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Couldnt open manager console

Created: 14 Jul 2013 | 4 comments

I have 12.1.2015.2015 sep sbe. I couldn't open manager console. Getting error "couldn't create Java virtual machine a fatal error occurred programs will exit now" . I increased Java heap size repaired reinstalled I can successfully install Sep manager without any error but couldn't open manager console. Getting same error. Plus help

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Brɨan's picture

Did you restart after install?

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Rafeeq's picture

Navigate to add/remove programs

remove all the versions of java


open Internet explorer

http://SEPM Servername:9090

this will install the correct version of Java

then open the console again

AJ_01's picture

Agree with Rafeeq, Remove the installed Java Version and reinstall it again using weblink.

See these link also

"Could not create the Java virtual machine" when trying to launch Symantec Endpoint Protection Manager console
Article:TECH93500  |  Created: 2009-01-17  |  Updated: 2011-08-25  |  Article URL
Unable to Upgrade to Symantec Endpoint Protection 12.1.2 (RU2) error: Could not create the Java Virtual Machine
Article:TECH200487  |  Created: 2012-12-04  |  Updated: 2012-12-12  |  Article URL



Chetan Savade's picture


Thank you for posting in Symantec community.

Check this article.

Tuning the Performance of the Symantec Endpoint Protection Manager console 
Articles shared by AJ_01 can be the possible solution.
If these articles couldn't help then attach scm.server.0.log and catalina.out file. It should be available under tomcat\logs folder.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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