A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

Created: 18 Jan 2013 | Updated: 18 Jan 2013 | 13 comments

Bryan S

This issue has been solved. See solution.

What does this mean? The definitions are up to date, the only thing I see is that the Sonar definitions are about 11 days old.

If this is what is causing it, how do I get the Sonar to update, if not, what is causing this?

OS = Windows 7 64 Bit

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Configuring, Documentation, Troubleshooting, Upgrade

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Comments 13 Comments • Jump to latest comment

Bryan S

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

Also

"Download protection content"

Out-of-date
Not available

pete_4u2002 Symantec Employee

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

looks like upgrade failed , can you verify if the upgrade was scheduled.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Bryan S

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

The upgrade was successful, it is at the most currrent version of SEP

Brian81 Trusted Advisor

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

And you confirmed it is pointing to the SEPM? If so, delete it in SEPM and let it check back in. Should show up correctly than.

SEP Knowledge Base

Endpoint SWAT

Brian81 Trusted Advisor

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

It means the deployment failed for some reason. Can you check the machine to see what happened? Post the SEP_INST.log in %temp% if you can.

SEP Knowledge Base

Endpoint SWAT

Bryan S

A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down. - Comment:18 Jan 2013 : Link

stopProtectedService: SetTimeOut call success ms:300000
stopProtectedService: Before call PrepareStopService.
stopProtectedService: PrepareStopService() call failed.
CustomAction StopSMC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (08:74) [10:23:17:799]: User policy value 'DisableRollback' is 0
MSI (s) (08:74) [10:23:17:799]: Machine policy value 'DisableRollback' is 0
Action ended 10:23:17: InstallFinalize. Return value 3.
MSI (s) (08:74) [10:23:17:810]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1110463201,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (08:74) [10:23:17:810]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (08:74) [10:23:17:810]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (08:74) [10:23:17:811]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (08:74) [10:23:17:811]: Executing op: ActionStart(Name=StopSMC,Description=Stopping Symantec Management Client,)
MSI (s) (08:74) [10:23:17:811]: Executing op: ProductInfo(ProductKey={C2103AF2-E66C-446B-9791-9207840EC821},ProductName=Symantec Endpoint Protection,PackageName=Sep64.msi,Language=1033,Version=201394143,Assignment=1,ObsoleteArg=0,,,PackageCode={FCBCA23E-67D3-469D-9B7C-03580B8BC8B5},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (08:74) [10:23:17:812]: Executing op: ActionStart(Name=CloseUI,,)
MSI (s) (08:74) [10:23:17:812]: Executing op: ActionStart(Name=setiCollect_StopService,Description=Gathering detailed information,Template=[1])
MSI (s) (08:74) [10:23:17:813]: Executing op: CustomActionRollback(Action=setiCollect_StopService,ActionType=1345,Source=BinaryData,Target=setiCollect,)
MSI (s) (08:68) [10:23:17:816]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2DA0.tmp, Entrypoint: setiCollect
IDC::AdditionalLogging Failed to set property IdcXmlPath to C:\Windows\Temp\idc.xml (6)
IDC::AdditionalLogging '"C:\Windows\TEMP\2756d865-562a-4c16-a6c7-1fec27c0f907\setiCollect.exe" -d "C:\Windows\TEMP\database.db"' ran and returned 0