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A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

  • 1.  A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:28 PM

    What does this mean? The definitions are up to date, the only thing I see is that the Sonar definitions are about 11 days old.

    If this is what is causing it, how do I get the Sonar to update, if not, what is causing this?

    OS = Windows 7 64 Bit



  • 2.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:29 PM

    Also

     

    "Download protection content"

    Out-of-date
    Not available  



  • 3.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Broadcom Employee
    Posted Jan 18, 2013 01:34 PM

    looks like upgrade failed , can you verify if the upgrade was scheduled.

     



  • 4.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:35 PM

    The upgrade was successful, it is at the most currrent version of SEP



  • 5.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:35 PM

    It means the deployment failed for some reason. Can you check the machine to see what happened? Post the SEP_INST.log in %temp% if you can.



  • 6.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Broadcom Employee
    Posted Jan 18, 2013 01:35 PM


  • 7.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:41 PM

    What SEP version is installed on this machine right now?



  • 8.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:43 PM

    12.1.2015.2015



  • 9.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:43 PM

    stopProtectedService: SetTimeOut call success ms:300000
    stopProtectedService: Before call PrepareStopService.
    stopProtectedService: PrepareStopService() call failed.
    CustomAction StopSMC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (08:74) [10:23:17:799]: User policy value 'DisableRollback' is 0
    MSI (s) (08:74) [10:23:17:799]: Machine policy value 'DisableRollback' is 0
    Action ended 10:23:17: InstallFinalize. Return value 3.
    MSI (s) (08:74) [10:23:17:810]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1110463201,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
    MSI (s) (08:74) [10:23:17:810]: Executing op: DialogInfo(Type=0,Argument=1033)
    MSI (s) (08:74) [10:23:17:810]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
    MSI (s) (08:74) [10:23:17:811]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
    MSI (s) (08:74) [10:23:17:811]: Executing op: ActionStart(Name=StopSMC,Description=Stopping Symantec Management Client,)
    MSI (s) (08:74) [10:23:17:811]: Executing op: ProductInfo(ProductKey={C2103AF2-E66C-446B-9791-9207840EC821},ProductName=Symantec Endpoint Protection,PackageName=Sep64.msi,Language=1033,Version=201394143,Assignment=1,ObsoleteArg=0,,,PackageCode={FCBCA23E-67D3-469D-9B7C-03580B8BC8B5},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
    MSI (s) (08:74) [10:23:17:812]: Executing op: ActionStart(Name=CloseUI,,)
    MSI (s) (08:74) [10:23:17:812]: Executing op: ActionStart(Name=setiCollect_StopService,Description=Gathering detailed information,Template=[1])
    MSI (s) (08:74) [10:23:17:813]: Executing op: CustomActionRollback(Action=setiCollect_StopService,ActionType=1345,Source=BinaryData,Target=setiCollect,)
    MSI (s) (08:68) [10:23:17:816]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2DA0.tmp, Entrypoint: setiCollect
    IDC::AdditionalLogging  Failed to set property IdcXmlPath to C:\Windows\Temp\idc.xml (6)
    IDC::AdditionalLogging '"C:\Windows\TEMP\2756d865-562a-4c16-a6c7-1fec27c0f907\setiCollect.exe" -d "C:\Windows\TEMP\database.db"' ran and returned 0



  • 10.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:43 PM

    And you confirmed it is pointing to the SEPM? If so, delete it in SEPM and let it check back in. Should show up correctly than.



  • 11.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.
    Best Answer

    Posted Jan 18, 2013 01:44 PM

    If it is correctly installed on the client, delete it in SEPM and force it to check back in. Should show up correctly.



  • 12.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Broadcom Employee
    Posted Jan 18, 2013 01:45 PM

    can you attach the log?

    hope you have disabled registry protection service from ADC policy?

     



  • 13.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:46 PM

    Trying that right now.



  • 14.  RE: A couple of clients have a picture with a red circle with an x in it and a yellow arrow pointing down.

    Posted Jan 18, 2013 01:47 PM

    The reference would be to the error during instalation

    http://www.symantec.com/docs/TECH180344

    https://www-secure.symantec.com/connect/articles/understanding-error-1603-fatal-error-during-installation

    ..but if you say the client is installed and working.