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CPS 12.5 Won't Save Backup Selections for a Single Remote Server

Updated: 21 May 2010 | 4 comments
arrow_203's picture
arrow_203
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This issue has been solved. See solution.

A strange issue where the CPS console won't save file selections for a single remote server.  I've tried creating a new test job to see if it was related to the job to no avail.  I can open up the job properties, select the shares and files I want to back up, click "OK", and nothing is saved.  I'm not sure if it's on the agent or the server end.

Any ideas?

Thanks,

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NHSGraham's picture
12
Aug
2009
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NHSGraham

Hi arrow, is your job running

Hi arrow, is your job running without errors? What happens if you take a snap shot?

arrow_203's picture
12
Aug
2009
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arrow_203

Job are running without

Job are running without errors (no pairs are shown for the server in question due to no selections being saved).  Snapshots are creating and retaining properly as well.

Mike
Network Analyst

"Any sufficiently advanced technology is indistinguishable from magic!"

arrow_203's picture
14
Aug
2009
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arrow_203

Tracking under Symantec Case

Tracking under Symantec Case 320-215-246

Mike
Network Analyst

"Any sufficiently advanced technology is indistinguishable from magic!"

arrow_203's picture
22
Oct
2009
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arrow_203

Changed to Case

Changed to Case 320-215-246.

The problem seemed to be related to an agent that wouldn't start  properly.   I was receiving the following error in the application even log when trying to start the CPS Agent service:

 
Event Type:        Error
Event Source:    Backup Exec CPS Agent
Event Category:                None
Event ID:              1030
Date:                     21/10/2009
Time:                     2:01:38 PM
User:                     N/A
Computer:          server
Description:
CPS Protection Agent initialization failed. : Internal error: Error The operation completed successfully. calling jmGetDiskFreeSpaceExError

From Scott at Symantec Enterprise Support:

"I believe I have seen that before, and if I recall correctly its a permissions issue.
 
Please reference the following, which I'm copying directly from an internal tech note, and hopefully this helps.
 
If the local system account does not have at least Read access to the drive on which VSR is installed, the Storage Replicator RSA service will fail to start, generating one of the messages listed above in the Application Event Log.

Permissions must be granted at the root level of the drive e.g. C:\ or D:\, not just to the VSR directory on that drive.  This is particularly relevant in situations where VSR is installed in non-default locations, and where the default Windows NTFS permissions have been modified.

Please keep me posted- I'm fairly certain this is the issue you're experiencing as the error referenced in the tech note is EXACTLY that which you are receiving. "

Scott's suggestion was correct.  I added explicit read permissions to the root of each drive for the CPS service account, and the service started properly.  With the agent service running, the selection list saved properly and the job started.

Mike
Network Analyst

"Any sufficiently advanced technology is indistinguishable from magic!"

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