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CPU utilization 100% used after installing SEPM 12.1

Migration User

Migration UserJul 10, 2013 12:11 AM

Rafreeq, I will check and update you.

  • 1.  CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 29, 2013 06:20 AM

    CPU utilization 100% used after installing SEPM 12.1



  • 2.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 29, 2013 06:33 AM

    Check the forum Avkash comment

    https://www-secure.symantec.com/connect/forums/high-memory-usage-sepm-12

    SEPM services take up a lot of CPU and become unresponsive

    Article:TECH123922  |  Created: 2010-01-16  |  Updated: 2010-11-03  |  Article URL http://www.symantec.com/docs/TECH123922

    Symantec Endpoint Protection Manager: Javaw.exe and/or semsvc.exe are consuming 100% of the CPU

    Article:TECH102910  |  Created: 2007-01-14  |  Updated: 2009-01-29  |  Article URL http://www.symantec.com/docs/TECH102910

     



  • 3.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 29, 2013 06:55 AM

    Hi,

    Can you post which process use high utilization ?

    If ccSvcHst.exe process goes high this issue fixed on SEP 12.1.2

    High CPU usage of ccSvcHst.exe process

    Fix ID: 2707848
    Symptom: The Symantec Endpoint Protection service (ccSvcHst.exe) consumes 100% of one CPU during a scan.
    Solution: Modified the Decomposer component to prevent a condition where the scanner could become stuck on a malformed archive file
     

    New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2

    Article:TECH199676  |  Created: 2012-11-13  |  Updated: 2013-04-08  |  Article URL http://www.symantec.com/docs/TECH199676

     



  • 4.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 29, 2013 07:02 AM

    It wll be because of virus defs which gets updated after initial install. Do you have the issue even now?



  • 5.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 29, 2013 01:17 PM

    What's the exact version you're running? Make sure it is 12.1 RU3.



  • 6.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jun 30, 2013 07:42 AM

    Is the CPU constantly running at 100%? Maybe you have a startup scan enabled or something.



  • 7.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 01, 2013 12:03 AM

    HI, 

    Can you more look on the CPU usage and find out which process is shooting at high?

    Regards

    Ajin



  • 8.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 01, 2013 12:36 AM
    Hi Ajinbabu, after stop SEPM and database services the CPU utilization still normal. Hi megamanVI, I had checked but no startup Scan enabled HiRafeeq, My SEPM server definition in updated but still some problem I m facing .


  • 9.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 01, 2013 12:36 AM

    Hi Sachin,

    Can you provide which services getting use high CPU utilization ?

    Please upgrade your sepm version to SEP 12.1.3.



  • 10.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 05, 2013 07:31 AM
    Hi W007 database services is going to high CPU utilization


  • 11.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 05, 2013 07:43 AM

    follow these two steps

     

    • Stop the Symantec Endpoint Protection Manager service

     

    •  Set the following two registry values:
     
    HKLM\System\CurrentControlSet\Services\semsrv\Parameters\
    JVM Option Number 0=-Xms256m
    JVM Option Number 1=-Xmx512m
     
    • Start the Symantec Endpoint Protection Manager service.

    2) open the conf.properties file and 

    scm.cpu.usage=0.5

    :http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648

     



  • 12.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 10, 2013 12:11 AM
    Rafreeq, I will check and update you.


  • 13.  RE: CPU utilization 100% used after installing SEPM 12.1

    Posted Jul 10, 2013 12:23 AM

    Hi

    Please refer the link below

    http://www.symantec.com/business/support/index?page=content&id=TECH197528&actp=search&viewlocale=en_US&searchid=1373430132873

    Regards