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Create automatic incident

Created: 11 Feb 2013 • Updated: 26 Aug 2013 | 1 comment

I want to ask if I could make automation in servicedesk.
for example, if the hard drive is full at one of Altiris agent (server), smp will make automatic incident in servicedesk. how to do that?

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michael.george's picture

There are probably many ways to do this, but the first that comes to mind is probably the easiest. I would set the SMP monitor policy to send an email to the servicedesk monitored inbox that will create a new incident with the pertinent information.

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