Create a Batch of Incidents
aerazo
April 7th, 2008
Is it possible to create a batch of new incidents with the same categories and fields, all at the same time? The only difference is the contact, or requester name.
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
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It is possible to create a batch of new incidents using a task you can create. It'll only be available in an already opened incident (in view mode) but it can copy all the already selected fields. It'll be a manual process to select each contact for the incidents though.
Let me know if you'd like me to elaborate.
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