Create Multiple Incidents

Hi Joe,

on the normal way, you can't open 10 incidents with the GUI of the Helpdesk Solution.

One Possibility is to use the Altiris SDK to use an vbscript to open more then one incidents.
To edit these incidents you can use the "Edit multiple Incidents" function in the WorkerConsole.

Here is an Example of the method to create incidents by ASDK:

[C#]
// See IncidentManagementLib Overview for an example of setting up m_proxy.
long id = m_proxy.CreateIncident("Title1", "Comment1");

[VBS]
id = incidentManagement.CreateIncident("Title1", "Comment1")
wscript.Echo id

[CLI]
AltirisASDKHelpdesk.exe cmd:CreateIncident title:"Title1" comment:"Comment1"

Not at once that I can think of, but in this scenario you could create a "task" that will generate a new incident and set all the applicable fields and then link them. 

We have something similar setup and it's available for all incidents.  Once they're all linked you can then even use othe rules to update the children tickets if that would help you too.

I will look into that...Thanks for everyones help. Joe

The easiest way to do this would be to use an Automation Rule. You could have the Automation Rule trigger when a ticket's Category is a specific value and then have it create multiple child tickets automatically, with each child ticket having different values for each assigned worker. We have been using this for years for our "Employee Status" tickets (Terminations, New Hires, Transfers, etc).