ServiceDesk

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  • 1.  Create new database for Services desk

    Posted Oct 25, 2011 04:10 PM

    I have a test enviornment for Servicedesk 7.1 and I have a bunch of test incidents but I want to start fresh with new test incidents but I don't want to loose all

    my customizations with in Workflow and Servicedesk. What is the easiest way to dump the database and create a new one.

    Thanks

    jen



  • 2.  RE: Create new database for Services desk

    Posted Oct 27, 2011 10:25 AM

    Unfortunatly there isn't, since a lot of other things are stored in the database as well (permissions, groups, users, reports, etc). I would suggest to close all the open test incidents. Your customized work flows can be re-published, so if you didn't made to much changes in the portal, document all your changes and do a re-install, name the database "processmanager_new" that why you can still look at the orginal database.



  • 3.  RE: Create new database for Services desk

    Broadcom Employee
    Posted Oct 28, 2011 12:54 PM

    Just closing the incidents is the easiest way.

    Backing up the customized projects, re-installing (the same version) and republishing the previously backed up projects is the recommended way at this point.



  • 4.  RE: Create new database for Services desk

    Posted Oct 28, 2011 03:58 PM

    Thanks all.