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Created a Search Application for ServiceDesk

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Migration UserJul 05, 2012 02:45 PM

Migration User

Migration UserJul 20, 2012 03:38 PM

  • 1.  Created a Search Application for ServiceDesk

    Posted Jun 28, 2012 03:25 PM

    As we all know there's no out of the box ServiceDesk search. I'm still tweaking it but I made a search engine that connects to the ServiceDesk database, and displays in HTML the ticket information. I wrote it in C#/.Net. Below is a screenshot. I'm thinking of creating a guide or something. Would anyone be interested in something like this?

     



  • 2.  RE: Created a Search Application for ServiceDesk

    Posted Jun 28, 2012 04:37 PM

    Yes please, it's one of the things that our workers complain about and we have a custom search workflow from a consultant but that still isn't good enough.



  • 3.  RE: Created a Search Application for ServiceDesk

    Posted Jul 02, 2012 01:12 PM

    Please create this. This will be a HUGE help for our Support Desk.



  • 4.  RE: Created a Search Application for ServiceDesk

    Posted Jul 02, 2012 03:25 PM

    Oh you are a life saver. We also have a custom search but again it isn't what we would have hoped for.



  • 5.  RE: Created a Search Application for ServiceDesk

    Posted Jul 02, 2012 07:48 PM

    Add me to the yes please! list  :)  This is awesome. 

    I feel like I'm being greedy now but I was wondering if the ticket numbers are links (or could be links) to the actual ticket?



  • 6.  RE: Created a Search Application for ServiceDesk

    Posted Jul 03, 2012 02:45 PM
      |   view attached

    Hi,

    We have also built a search tool in Workflow that is used by most our customers. It includes the possibility to search for most values similar to the Helpdesk 6 Search tool (and have some other features like export to excel).  

    I am not sure this is what you are asking for but send me an e-mail if this is something you want to try.
     

    Regards

    Carl-Johan Hultqvist
    carl-johan.hultqvist@zitac.se

    Zitac Consulting

     

     



  • 7.  RE: Created a Search Application for ServiceDesk

    Posted Jul 03, 2012 03:44 PM

    That looks good, definitely better than the one our consultant gave us.



  • 8.  RE: Created a Search Application for ServiceDesk

    Posted Jul 05, 2012 02:37 PM

    I think that's possible from what I've seen in the database, although the search does not currently contain that functionality. I'll look into adding it, after I get this walkthrough done. You'll need visual studio, and some basic .net background to get it working but once you do it's flawless. My team loves it.



  • 9.  RE: Created a Search Application for ServiceDesk

    Posted Jul 05, 2012 02:45 PM

    Please keep us updated.Thank you so much!



  • 10.  RE: Created a Search Application for ServiceDesk

    Posted Jul 05, 2012 03:52 PM

    I would definitely be interested in this. This is exactly what we need. Our current method involves running a nasty, resource hog, of a report. 



  • 11.  RE: Created a Search Application for ServiceDesk



  • 12.  RE: Created a Search Application for ServiceDesk
    Best Answer

    Posted Jul 14, 2012 05:54 PM


  • 13.  RE: Created a Search Application for ServiceDesk



  • 14.  RE: Created a Search Application for ServiceDesk



  • 15.  RE: Created a Search Application for ServiceDesk

    Posted Jul 20, 2012 03:38 PM

    Very much interested in this



  • 16.  RE: Created a Search Application for ServiceDesk

    Posted Jul 20, 2012 03:41 PM

    Is this somthing you can package and attach.  My knowledge of .NET is very limited.  Im sure I could make changes to the connection string easily enough