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Created a Search Application for ServiceDesk

Created: 28 Jun 2012 • Updated: 14 Jul 2012 | 15 comments
This issue has been solved. See solution.

As we all know there's no out of the box ServiceDesk search. I'm still tweaking it but I made a search engine that connects to the ServiceDesk database, and displays in HTML the ticket information. I wrote it in C#/.Net. Below is a screenshot. I'm thinking of creating a guide or something. Would anyone be interested in something like this?

 

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Aryanos's picture

Yes please, it's one of the things that our workers complain about and we have a custom search workflow from a consultant but that still isn't good enough.

I like my beats fast and my bass down low

helpdeskdude's picture

Please create this. This will be a HUGE help for our Support Desk.

skiierj's picture

Oh you are a life saver. We also have a custom search but again it isn't what we would have hoped for.

LIS's picture

Add me to the yes please! list  :)  This is awesome. 

I feel like I'm being greedy now but I was wondering if the ticket numbers are links (or could be links) to the actual ticket?

Steven Mays's picture

I think that's possible from what I've seen in the database, although the search does not currently contain that functionality. I'll look into adding it, after I get this walkthrough done. You'll need visual studio, and some basic .net background to get it working but once you do it's flawless. My team loves it.

CalleH's picture

Hi,

We have also built a search tool in Workflow that is used by most our customers. It includes the possibility to search for most values similar to the Helpdesk 6 Search tool (and have some other features like export to excel).  

I am not sure this is what you are asking for but send me an e-mail if this is something you want to try.
 

Regards

Carl-Johan Hultqvist
carl-johan.hultqvist@zitac.se

Zitac Consulting

 

 

Tool.JPG
Aryanos's picture

That looks good, definitely better than the one our consultant gave us.

I like my beats fast and my bass down low

nazareth's picture

I would definitely be interested in this. This is exactly what we need. Our current method involves running a nasty, resource hog, of a report. 

jvenuto's picture

Is this somthing you can package and attach.  My knowledge of .NET is very limited.  Im sure I could make changes to the connection string easily enough