Endpoint Protection

I'm creating a new client installation package and its taking a very long time, its been over an hr and its still going. No errors. This console does not have internet access can that be the resson?

No, it should not need Internet access to create a packge.

What is the exact version?

Is there any errors in the scm-server-0.log file?

2016-02-24 11:16:02.386 THREAD 1 SEVERE: ================== Server Environment ===================
2016-02-24 11:16:02.386 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2016-02-24 11:16:02.386 THREAD 1 SEVERE: os.version = 6.1
2016-02-24 11:16:02.386 THREAD 1 SEVERE: os.arch = x86
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.version = 1.6.0_24
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.vm.version = 19.1-b02
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.home = X:\Programs (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2016-02-24 11:16:02.386 THREAD 1 SEVERE: catalina.home = X:\Programs (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2016-02-24 11:16:02.386 THREAD 1 SEVERE: java.user = null
2016-02-24 11:16:02.386 THREAD 1 SEVERE: user.language = en
2016-02-24 11:16:02.386 THREAD 1 SEVERE: user.country = US
2016-02-24 11:16:02.386 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
2016-02-24 11:16:08.620 THREAD 1 SEVERE: Database Schema Version = 12.1.0.3
2016-02-24 11:16:10.854 THREAD 1 SEVERE: License state = SEPE_PAID
2016-02-24 11:16:10.854 THREAD 1 SEVERE: License status on SEPM = Good
2016-02-24 11:16:10.854 THREAD 1 SEVERE: resetAgentOfflineState=true
2016-02-24 11:16:11.214 THREAD 1 SEVERE: ================== StartClientTransport ===================
2016-02-24 11:16:11.214 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
2016-02-24 11:16:13.276 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
2016-02-24 11:16:13.276 THREAD 1 SEVERE: startClientTransport>>start set agent offline
2016-02-24 11:16:13.901 THREAD 1 SEVERE: Schedule is started!
2016-02-24 11:16:14.089 THREAD 1 SEVERE: SEPM Service started
2016-02-24 11:17:17.068 THREAD 29 SEVERE:  in: com.sygate.scm.server.task.SecurityDataTask
java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:529)
 at java.net.Socket.connect(Socket.java:478)
 at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
 at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
 at sun.net.www.http.HttpClient.New(HttpClient.java:306)
 at sun.net.www.http.HttpClient.New(HttpClient.java:323)
 at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
 at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
 at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:762)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:634)
 at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:54)
 at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:263)
 at com.sygate.scm.server.util.securitydata.VirusData.download(VirusData.java:236)
 at com.sygate.scm.server.util.securitydata.VirusData.loadHtmlPage(VirusData.java:121)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:136)
 at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:80)
 at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:795)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:634)
 at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:54)
 at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:263)
 at com.sygate.scm.server.util.securitydata.VirusData.download(VirusData.java:236)
 at com.sygate.scm.server.util.securitydata.VirusData.loadHtmlPage(VirusData.java:121)
 at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:136)
 at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:80)
 at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2016-02-24 11:21:45.396 THREAD 34 WARNING: LiveUpdateTask>>
2016-02-24 11:37:47.875 THREAD 34 WARNING: LiveUpdateTask>>
2016-02-24 11:53:30.820 THREAD 34 WARNING: LiveUpdateTask>>
2016-02-24 12:09:33.039 THREAD 34 WARNING: LiveUpdateTask>>

Did your session timeout? What's your console timeout set to?

It was set to 1 hr but it should not take that long to create a package, 10 min at most. I will change it to never and see what happens

Had this worked previously without issue? I see your running the first version of 12.1

Are you creating a full package? With or without content?

Yes, it worked before. I thought all packages are with content?

Looks like its stuck at "retrieving the package from management server" not sure why?  Let me explain what I am trying to do , maybe there is another way. Originally when the sep client was created it only had few feature sets such as virus protection. Now I need to add others, like SORAN, firewall. Can I apply those features to the existing sep clients that are alreaddy installed on the machine without having to create another sep installation?

You can create one without content and content will download after the install.

Yes you can simply add additional features pretty easily, see here:

Add or remove features to existing Endpoint Protection clients

This was a known issue which was fixed long ago in SEPM 12.1 RU1 MP1. So I would suggest you to upgrade your SEPM to the latest version to overcome this issue.

Unable to export a full installation package