ServiceDesk

I have followed Jason's video's on how to create a custom service request in workflow.

The service request is successfully created, when viewed it will open the full process view, I have created a custom Service ID for the service request and a new view that is available from the switch view drop down list.

I want to know if the new view I created can be made the default view for all of the custom service requests?

Inside the Setup Process component of your workflow project you can define which Process View page to use by default.  The PV page just needs to exist before you start assigning processes to use it. If for some reason the page can't be found when this component runs it will generate an error and prevent the successful creation of your process.

The option is called 'Select Process View Page'. Once you check this you will be able to define which page to use.