Endpoint Protection

I am having a problem with creating a custom installation package (single file exe). The progress bar stops at about 1/3 of the way complete. If I try using an msi file instead, it still doesn't complete. This occurs locally on the management server or if I login via the remote console. 

Package Details:

• Windows - Symantec Endpoint Protection version 12.1.671.4971
• Group: My Company\Default Group
• Install Feature Sets: Full Protection for Clients (I have tried others with same results)
• Install Settings: Interactive (I have also tried Default Client Installation Settings)
• Content Options: All content (I have tried Basic also)
• Preferred Mode: Computer Mode
• Save Package is the preferred installation method
• Single .exe file. (I have tried using my existing shared folder and have created a new folder)

Server Details:

• Windows 2003 R2 server.
• 4 GB RAM
• 10 GB free
• Server is virtualized

I recently upgraded the Symantec Manager from version 11.0.5002.333.  I was able to create installation packages previously without any problem on this same server.

Any help with this will be much appreciated!

Jason

pass on the sep_inst.log (located at %temp%) folder

Hello,

Try these steps:

1) Close the Symantec Endpoint Protection Manager

2) Go to services.msc and stop the Symantec Endpoint Protection Manager Services.

3) Close the Services window

4) Browse to : C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

5) Run the upgrade.bat

6) Follow the steps.

7) Login to SEPM again and try exporting the packages again.

When you are taking a Remote Desktop, is that in Console mode??

Check this Article: 

How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop

http://www.symantec.com/docs/TECH104331

Hope that helps!!

Hi,

You can try with following options

1) Repair SEPM from add/remove programs.

2) Disable Enhanced Security if it is enabled.

3) Turn off protection mode if it is ON.

If these steps didn't help then there might be permission issue.

I agree as that helped me once.

Thank you very much everyone.  Pete's post made me realize my mistake. I went to upload the sep_inst.log and found that the file was old.  I had upgraded the Symantec Manager, but not yet had upgraded the Symantec Client on the Management server. I upgraded the client and now my installation package completes successfully.

Have a good weekend!

Jason

JR71 - thanks for returning to post your findings.  I was having the exact same issue but was reluctant to run the upgrade.bat file and potentially corrupt my SEPM and/or database.

Upgrading the client on the SEPM allowed the package export to complete successfully.

Thanks again!!!