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  • 1.  Creating a link for a incident in a workflow

    Posted Feb 18, 2011 11:23 AM

    I have an existing workflow that I'm pulling in servicedesk 7 incident information.  I'm wondering if there is a way to create a hyperlink to a ticket within a form to the ticket in question.  I have the tracking ID and process ID for the tickets in question.  Is there a way I could use either to merge in some text to create the link?



  • 2.  RE: Creating a link for a incident in a workflow
    Best Answer

    Posted Feb 18, 2011 12:34 PM

    I don't have the components exact names off the top of m head, but if you look at how the email notices are generated, they do a merge-text and create hyperlinks in those.



  • 3.  RE: Creating a link for a incident in a workflow

    Posted Feb 18, 2011 02:42 PM

    Thank you.  I found what you were referring to.