Creating A New Process Type
Workflow 7.1 out of the box Service Desk provides the Incident, Change and Problem process types, We are looking to create our own process type and need some how to information.
Instead of modifying the existing process types by adding additional fields we have created a new profile definition and table to store the custom data. We are now at the point where we need to create a component like SubmitIncident to process the custom type.
Are there any examples, tutorials or documentation that we can follow and/or is it possible to clone and modifiy the out of box SubmitIncident component ?