If I remember correctly as a component, SubmitIncident simply calls SD.IncidentManagement, specifically one of the models like SubmitIncidentAdvanced or SubmitIncidentSimple.

Thanks Toomas

Yes you are correct,  my terminology may not have bee quite correct.  We can't use the existing types and models because we wish to store data specific to our own environment into the database.  The existing ServiceDeskIncidentManagement, SeviceDeskProblemManagement and ServiceDeskChangeManagement tables do not have the columns that we require and we would prefer not to add columns to these existing tables as this would mean that we would have to modify the out of the box SD.Data (i think) data integration dlls

We would like to have our own model, something like SubmitInsuranceClaim that then writes the data to a custom ServiceDeskInsuranceClaim.

So we are after some information or samples on how to create the Insurance Claim type in the dll and then how to use that to create the data integration components.

Thanks

Mark