Creating new project in ServiceDesk 7.1- Add new form to Service Catalog
Has anyone created a new project in ServiceDesk Workflow Manager to add new features to Service Catalog?
I would like to add a new form in the Service Catalog which will allow a user to submit a request for Hardware and associated accessories (be it, desktop, laptop, printer, BlackBerry etc). Please note that this needs to be an integrated part of the ServiceDesk and not a standalone Workflow.
The standalone workflow example “Symantec Workflow Request CellPhone” included with the ServiceDesk is a good example but is a standalone workflow. The package file is located at C:\Program Files\Symantec\Workflow\Designer\Examples.
What I would like to do is create a similar workflow but not sure how to integrate it in ServiceDesk similar to the Submit Incident web form.
The questions I have are:
Do I need to create additions sql tables? Or can I use the ones for incident management?
- What libraries do I use ( I take it I will need to import SD libraries for the project)
- What fields of the properties do I need to modify?
- Since it’s a new project, will the form have a new numbering sequence? (e.g. HW-000001)
The process will be as below
User submit hardware request using the new Hardware Request Form
- Workflow goes through approval process
- Order is placed
- Equipment is deployed.
Any help/guidance is appreciated. Thank you for your help in advance.