Creating Serial/Parallel Service Desk Workflow
Good morning everyone. I have a rather strange request. We are trying to implement a Workflow for new hires. Due to our company structure new hires must go to a particular individual (or queue) to be created in or ERP system. This person must do there part before anything else. Once they are done we would like for the ticket to create child tickets to other groups based on criteria within the ticket.
For example, if they choose for the new user to receive a computer, phone, voice mail, and web access (by using check boxes), it would create three new tickets and route to the appropriate queue's. The only thing is these child tickets cannot be created until the first person is done. So this is serial/parallel type workflow.
Would anyone have any insight or ideas on how we could implement something like this?