My question or comment is based of of the article
Create a Service Desk Incident from the Symantec Management Platform, aka Notification Server 7
http://www.symantec.com/connect/articles/create-servicedesk-incident-symantec-management-platform-aka-notification-server-7
I like the idea and set up a few ways it might be useful. However the one way it could come in real handy is to auto populate pre-determined variables based on the Resource I'm currently viewing rather than making me retype all my variables into the fields.As an example I would like my contract owners to review their hardware contracts as they come due. they review the information via ResourceManager and select "tasks" where they would then select "open a service ticket" this runs the task described in the article but would auto populate things like ticket name from the resource manager as well as the current owner, and maybe even the due date directly from the record of the contract rather that retyping all the information.
Has anyone been able to pass variables from a resource to a task in such a way? If there is a way I do not know how so please educate. Thank you.