Hello,
To try a different avenue with reporting in ServiceDesk 7.1 SP2, Symantec suggested to us the use of IT Analytics. I have custom fields I created in the ServiceDeskIncidentManagement table (through the documented process) and I need to pull them in to these reports. TThe ITA docs are not very helpful on creating or modifying a cube. Any help, I would appreciate it.
Oh, SMC 7.1 SP2
Thanks,
Jamie