Cubes in IT Analytics - How can I add fields
To try a different avenue with reporting in ServiceDesk 7.1 SP2, Symantec suggested to us the use of IT Analytics. I have custom fields I created in the ServiceDeskIncidentManagement table (through the documented process) and I need to pull them in to these reports. TThe ITA docs are not very helpful on creating or modifying a cube. Any help, I would appreciate it.
Oh, SMC 7.1 SP2
There are no documentation about this
Hi Jamie Brown,
"IT Analytics has the ability to use custom data classes and resources in cubes, however, this involves complex additions to the cubes in the Microsoft SQL Server. Because of this, Symantec Technical Support is unable to assist customers with this process. Please contact Consulting Services for assistance with this"
Symantec Consulting Services