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Custom Attributes in search, specifically message direction

Created: 20 Nov 2013 • Updated: 30 Nov 2013 | 1 comment
This issue has been solved. See solution.

EV and DA are v904 for us.

http://www.symantec.com/business/support/index?pag...

On occasion, we need to search based on the direction of the message; specifically, external outbound messages. I'm trying to use it this morning and it's capturing messages that are internally sent. We have multiple internal domain names and I cannot find where in Enterprise Vault or Discovery Accelerator where to specify which domains are internal.

Thanks for any input!

Aaron

Operating Systems:

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Kenneth Adams's picture

Greetings, NaturesRevenge;

If you have a Journal Task configured in your EV environment, you can log a dtrace of the JournalTask process while starting your Journal Task to get a record of what EV 'thinks' is a listing of your internal SMTP domains.  Typically,these are found on the SMTP addresses of the Vault Service Account.

You can also specify internal SMTP domains using a registry value named InternalSMTPDomains.  Look in the Registry_Values.pdf file in your EV Server's Documentation folder (in the EV installation folder).  For EV 10.0.4, you'll find the information for this value for a Domino environment on Page 85.  Page 86 has the information for this value for Exchange environments.

Please note that ANY recipient in an e-mail message that does not have an SMTP address will cause EV to tag the message direction as External Outbound (Message Direction 3).

I hope this helps.  Please let us know if you need anything more specific for this issue.  We'll be glad to help as we are able.

Ken Adams

Backline Support for CA, DA, ACE, UCE, PSTD, ARMS, EVDC
US Support Region

SOLUTION