"The custom form cannot be opened" when opening Enterprise Vault items.
I'm having a problem with just a few users who cannot open archived items 'cause this error message is preventing it "The custom form cannot be opened"... etc
I found this
and there is
Add the user with Full Control to the HKEY_USERS registry key. (All the users are automatically given this)
Add the user to the Local Administrator group for the computer (This is forbidden and cannot be the solution)
The EV environment is:
Enterprise Vault: 126.96.36.1991
Outlook 2010 (this update from Outlook2007 was done without consulting us so there were naturally a lot of users who had problems to use the vault but most of them got fixed when installing the EV Outlook Add in 9.0.2)
EV Outlook Add in 9.0.2
Now I have 2 users whose archived items won't open because of the form error. It was tested that with those computers that these two use, the test account was working just fine so the problem is user account related...
Any suggestions what might be wrong or what should I try to do to fix the problem...?
BR. Sani B.