Hello,
We are in ITMS 7.6 HF2, we have upgraded the client agent from ITMS 7.1 SP2 MP1.1 V11 to ITMS 7.6 HF2. After the upgrade we are facing the following issue only on some clients. None of the inventory policy are not running.
Error:
<event date='10/30/2015 12:30:31.3430000 +05:30' severity='1' hostName='xyz' source='CAtrsException' module='client task agent.dll' process='AeXNSAgent.exe' pid='2080' thread='4388' tickCount='8983863' >
<![CDATA[CClientTaskVersionCache::GetTaskVersion(): CAtrsException exception, error = "Unable to get task version cd2dcda2-35f7-4679-ad1a-3c3627df2502", OS error = 2147549183, at line 92
re-throw at CClientTaskVersionCacheBase::_GetTaskVersion]]>
</event>
<event date='10/30/2015 12:30:31.3430000 +05:30' severity='1' hostName='xyz' source='CAtrsException' module='client task agent.dll' process='AeXNSAgent.exe' pid='2080' thread='4388' tickCount='8983863' >
<![CDATA[CTAgent::_ExecuteLocalTask(): CAtrsException exception, error = "Unable to get version cd2dcda2-35f7-4679-ad1a-3c3627df2502, it's not in the version cache.", OS error = 2, at line 1326
re-throw at CTaskAgentBase::_verifyAndGetLocalTaskVersionFromSingleTaskXml
re-throw at CTaskAgentBase::_getLocalTaskVersionFromSingleTaskRawXml
re-throw at CTaskAgentBase::_ExecuteLocalTask]]>
</event>