Custom SEP package does not uninstall SAV
Updated: 22 May 2010 | 8 comments
This issue has been solved. See solution.
Using the SEP Manager 11.0.5002.333 console, if you go to Clients | Find Unmanaged Computers and then deploy SEP to a client, it uses the default package that SEP created. When you do this, the SEP package conveniently uninstalls the SAV (10.1.6.6000) client and installs the new SEP client.
However, following the steps in this article http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008042213451848 to manually create a package that has current virus defs and intrusion prevention signatures, the manually created SEP package does NOT automatically uninstall the SAV client.
Has anybody also encountered this or found a work-around?
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hi
add this setting and then deploy
How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.
http://service1.symantec.com/support/ent-security.nsf/docid/2009042408004148
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Once you have the package
Once you have the package created and deployed, you will come across this problem.
https://www-secure.symantec.com/connect/forums/upgrade-sav-10x-sep11-destination-path-issue
Sep client will be installed in the ...\Program Files\Symantec\Symantec AntiVirus Folder and not ....\Program Files\Symantec\Symantec Endpoint Protection no matter if you put in a destination folder or not. Looks like a complete un-install of SAV then deploy Sep, unless there is a better solution.
hi
if its an upgrade then it will be under
Program Files\Symantec\Symantec AntiVirus Folder
if its a fresh install it will be under
Program Files\Symantec\Symantec Endpoint Protection
may be thats why you find symantec antivirus folder
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Yes you are correct but can
Yes you are correct but can this not be fixed by Symantec?
Rafeeq, the setting to remove
Rafeeq, the setting to remove previous logs, policies, etc. worked. I didn't think it would also remove the program, so I had not selected that option.
por997, you are correct, although SEP uninstalled SAV, SEP got installed into the C:\Program Files\Symantec AntiVirus folder! Looks like I'll have to continue my standard practice of using a .VBS wrapper script that will uninstall an old version, clean up the folders, then install the new version.
hi
if you could share that script, i'm sure will help others :)
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Cheers Guys, that wil be a
Cheers Guys, that wil be a good help also! Thank you very much.
Sorry, I don't mean to lead
Sorry, I don't mean to lead anybody on. I have yet to try and write a script and test to see if it will uninstall SAV 10.1.6.6000, even though there's a password, and see if it will not require a reboot.
I did however find an old script that was used to uninstall SAV 8 in preparation to install SAV 10. I noticed they were two different scripts. So I'm guessing there was a reboot between the uninstall and install. Here's that SAV 8 uninstall script. It used the msiexec.exe /X command to uninstall a package.
Const HKEY_LOCAL_MACHINE = &H80000002
Set WshShell = WScript.CreateObject( "WScript.Shell" )
cmdLine = "MsiExec.exe /X{0EFC6259-3AD8-4CD2-BC57-D4937AF5CC0E} /qb-!"
strKeyPath = "SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon"
Set objReg = GetObject("winmgmts:{impersonationLevel=impersonate}!\\.\root\default:StdRegProv")
If Err = 0 Then
setReturn = objReg.SetStringValue(HKEY_LOCAL_MACHINE, strKeyPath, "DefaultUserName", "")
setReturn = objReg.SetStringValue(HKEY_LOCAL_MACHINE, strKeyPath, "AltDefaultUserName", "")
Else
Err.Clear
End If
For Each objSoftware in GetObject("winmgmts:").InstancesOf ("Win32_Product")
If (LCASE(objSoftware.Name) = "symantec antivirus client") And (objSoftware.Version > "8") And (objSoftware.Version < "9")Then
WshShell.Run(cmdLine)
End If
Next
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