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Custom Variables in All: Send Email Notification Response Rule

Created: 02 Jul 2014 • Updated: 21 Jul 2014 | 7 comments
ADILT's picture
This issue has been solved. See solution.

Team, I have been working an implementation where the client wants to do custom variables when creating the Email Notification Response Rule.

To my knowledge, we can not create custom variables but wanted to check if it is possible? If so how?

 

Variables.png

Operating Systems:

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stephane.fichet's picture

hello,

 

 It depends of what type of custom varibales you want to add to your notification but you can use incident custom attribute in DLP notification ($ATTRIBUTE<number>$).

 

Regards

ADILT's picture

Stephane,

So what will that <number> refere to?

How do I identify that valu?

stephane.fichet's picture

ADILT,

 It is not so obvious but if you go to DLP UI page with list of attribute, just put your mouse on an attribute then you will see in bottom of your browser the attribute number in link (or you can edit page source and look in it to have attribute numbers). I never found a better way to get them (except also looking directly into DLP database).

 Regards.

Da Mooli's picture

Can you provide the exact syntax?

I tried what you suggested and it said it was an unknown variable.

My custom variable ID was 122

 

ADILT's picture

Thank you everyone. This worked. But it looks like only for Custom Attributes (from incident shapshot) can be added. But that is good enough for now.