Endpoint Encryption

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  • 1.  Customizable Web Email protection Template download

    Posted Apr 09, 2015 08:21 AM

    Dears,

    I am having a problem with customizable web email protection templates , i have an advanced template that i want to download but could't download it.

    i am running version 3.3.2 MP3.

    can anyone help me with that issue



  • 2.  RE: Customizable Web Email protection Template download

    Posted Apr 09, 2015 10:28 AM

    The description was a little vague.  Is this an accurate description of your issue:
    There are existing customized templates on the Symantec Encryption Management Server (SEMS) that you would like to download.

    Why are you unable to download the template?  Is there a button missing?  Do you get an error?  Please elaborate on exactly what you are experiencing so we may help you more efficiently.



  • 3.  RE: Customizable Web Email protection Template download

    Posted Apr 11, 2015 08:47 AM

    Thanks Mike.

    sorry about the expression .

    but the problem is that the button is missing.



  • 4.  RE: Customizable Web Email protection Template download

    Posted Apr 13, 2015 10:31 AM

    Thanks for the information.  The missing button is a known issue that was fixed in 3.3.2 mp5.  There is a workaround that can be provided by support, but you will need to open a support ticket for it.  It requires some delving into the database, which if done without the direction and assistance of support would void your support contract.

    When you create a support ticket, let me know the case number through a private message.  Reference bug number 2928062 when you create the case as well, and that the bug has a workaround.  I would suggest making the subject something like "Requesting known workaround for bug #2928062".



  • 5.  RE: Customizable Web Email protection Template download

    Posted Apr 14, 2015 10:39 AM

    ok .

    I will open a support case .

    Thanks Mike.