Workflow and ServiceDesk Community

Hi All,

I have a question about modifying the technician dashboard in the Open Incident by Queue Webpart, I have 4 Queues and all the Queues are showing because the report is configure to show any Queues, my question is how can I modify that option from any queue to show only two queues for example I just want to show Support and Engineer Queues.
 

You could create a SQL Report. Under Options at the bottom there's a Display SQL link, try it for the Queue Report and you could use that as a starting block, then have a WHERE clause with the Queues you want.

One option is Assigned to User(s) as that lets you pick specific people.

The other options is to do the following but create a Report for each Queue then add them to the Technician Dashboard page,

You can add filters to reports using options selected from the left hand side.

Either by going directly to the Report or on the Technician Dashboard

Site Actions | Modify Page - Lightning Bolt | Edit - See what it's called: "List Open Incidents By Queue" under "Incident Management"

If you expand Report Settings

Now find the Report and edit it (Lightning Bolt | Edit)

Thanks Alex,

I got the idea of creating reports filtering each one by the name of the Queue, but is there any way or some code to write into the Assigned Queue contains filter to show queues HelpDesk and Infrastructure for example? Assigned Queue contains: HelpDesk + Infrastructure