Copy the SatisfactionSurvey.ascx file from Templates to a Custom Folder (<Install Folder>:\Program Files\Altiris\Helpdesk\AeXHD\Custom).  Open the copy of the file for editing.

There are two sections of the file you will need to be concerned with, namely the presentation of the web page, and then the writing the data back to helpdesk.  The bottom of the file, which I will call the AppWeaver Section, deals with the presentation of the web page.

AppWeaver Section

Adding Radio Buttons:

Copy and paste a RadioButtonList Section.

Change the id to something unique.  Change the Label to be the text you would like to be displayed on the website the user sees.

<aw:RadioButtonList ID="rblCustomradio" Label="Custom Radio in Survey" RunAt="server" RepeatDirection="Horizontal" Width="200px" >

      <asp:ListItem Value="1" text="" />

      <asp:ListItem Value="2" text="" />

      <asp:ListItem Value="3" text="" />

      <asp:ListItem Value="4" text="" />

      <asp:ListItem Value="5" text="" />

</aw:RadioButtonList>

Adding Text Fields:

Copy and paste a TextBox section.

Change the id to something unique.  Change the label to be the text you would like to be displayed on the website the user sees.

<aw:TextBox id="tbCustomtext" runat="server" Label="Custom Text in Survey" Height="100px" Width="350px" Multiline="true" LabelPosition="top" ></aw:TextBox>                        

Updating Information that is placed back in the Helpdesk Incident

 

 

 

Radio Buttons:

Copy and paste a one of the if..then blocks like shown in the graphic above.  I will use the first one on the list.  Change the rblOverallExperience in your copied text to the unique id you used in the AppWeaver section.  Remove the ResourceManager.GetString(…) and replace with the text you would like to use as headers in the incident to label the data in double quotes.

      if Not rblCustomradio.SelectedItem is nothing then

            nvpairs.AppendFormat(fmtnvpair, "Custom Title for Radio to be added into Incident", rblCustomradio.SelectedItem.Value)

            foundAnswer = True     

      end if

Text Fields:

Copy and paste a one of the if..then blocks like shown in the graphic above.  I will use the tbComments on the list.  Change tbComment in your copied text to the unique id you used in the AppWeaver section.  Remove the ResourceManager.GetString(…) and replace with the text you would like to use as headers in the incident to label the data in double quotes.

      if tbCustomtext.text <> String.Empty then

            nvpairs.AppendFormat(fmtnvpair, "Custom Title for Text in Incident as part of Survey", tbCustomtext.text)

            foundAnswer = True     

      end if

Setting Helpdesk to Use new SatisfactionSurvey.ascx

In order to use your new SatisfactionSurvey.ascx, you will need to place a Custom.config file into the C:\Program Files\Altiris\Helpdesk\AeXHD\winuser.  The Custom.config file will need the following:

<?xml version="1.0" encoding="utf-8" ?>
<custom.configuration>
   <files path="~/Custom/">
      <file id="SatisfactionSurvey" file="SatisfactionSurvey.ascx"/>
   </files>
</custom.configuration>

NOTE: The preceding instructions assume that no customizations have already been implemented to the Winuser Console and provide a template override to hide the Satisfaction Survey template. For customers that already have a custom.config in the Winuser folder, these customizations will need to be merged with your existing customizations. As with all other changes, we recommend performing a backup before you begin.