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Customizing SEP client reporting by email ?

Created: 02 Sep 2012 • Updated: 08 Oct 2012 | 6 comments
This issue has been solved. See solution.

Hi,

How can I customize the Symantec Endpoint Protection client reporting so that I can get email only when there is any issue with the problem rather than regular weekly report ?

Comments 6 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

When you state "I can get email only when there is any issue with the problem ", it becomes important at that time to know which specific problem and issue are you talking about.

In your case, you would have to create custom notifications, reports as per your requirements which could be send to you via email.

Check these Articles:

About log types http://www.symantec.com/docs/HOWTO27271

About the different types of Symantec Endpoint Protection Manager Reports

http://www.symantec.com/docs/TECH95538

About Computer Status reports and logs http://www.symantec.com/docs/TECH95541

Saving and deleting filters http://www.symantec.com/docs/HOWTO27267

What do the different Notification Conditions for email alerts mean?

http://www.symantec.com/docs/TECH91535

Creating notifications in the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH91622

How to create a SEPM Custom Scheduled Report for Offline SEP Clients.

http://www.symantec.com/docs/TECH175948

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Chetan Savade's picture

Hi,

There are two weekly scheduled reports & seven pre-defined notifications configured by Symantec.

Schedule Reports: SEPM --> Reports --> Scheduled Reports

Notification location:

SEPM--> Monitors--> Notifications --> View Notifications --> Notifications Conditions

If you wish you can delete them however it's not recommended.

If you really want to get rid of it you can delete weekly reports but notifications are really required.

Go through pre-defined notification to get better idea about it.

Notifications are trigger only when there is a problem.

Those reports are commonly required by Company System admin's so Symantec is giving as a pre-defined.

 

 

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SOLUTION
John Santana's picture

Yes "Notifications are trigger only when there is a problem.", notification is what I need.

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

James Winslow's picture

Hello people, any update on this ?

I also stuck in configuring my notification and wondering if this post is my answer to my problem.

Chetan Savade's picture

Hi,

This is the place to modify settings for weekly reports and notifications.

If you would have any problem while configuring notifications then please let us know.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

John Santana's picture

Many thakns all for the assistance, I can now configure it properly :-)

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.