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  • 1.  dagent allows remote view but not control

    Posted Nov 29, 2012 03:09 PM

    DS 6.9 sp5

    I've had several clients where I'm able to strat a remote control session but instead of allowing me to control the client I'm only able to view.

    I've removed/installed the client several times.

    I've messed with client settings and remote control options.

    Only thing that's worked is re-imaging the computer.



  • 2.  RE: dagent allows remote view but not control

    Posted Nov 29, 2012 03:51 PM

    Is the client running the latest client version?



  • 3.  RE: dagent allows remote view but not control

    Posted Nov 29, 2012 04:19 PM

    6.9.517

    This also happened with SP4



  • 4.  RE: dagent allows remote view but not control

    Posted Dec 19, 2012 10:04 AM

    This happened for us with SP4 as well, which is why we never upgraded and stayed at SP2. There is alot of little bugs in all releases, sometimes it's better to find those by a limited size environment and allow your desktop management team to find them.



  • 5.  RE: dagent allows remote view but not control
    Best Answer

    Posted Dec 19, 2012 11:18 AM

    Fixed, in one instance, by deleting the PC from the console. When it re-connected/re-added itself remote worked fine. Don't have another PC with the same issue to try yet. Will let you know if it fails when I do but for now will mark this as the solution.