Messaging Gateway

Hi,

I recently updated the software of the Appliance 8300 to version 7.7.0-17, but after a few days charts in the Dashboard and in Report are empty.

 

Any idea?

 

Can you tell us what version you were running previous to the upgrade?

 

On the Administration -> Settings -> Reports page what do you have set for the delete data older than setting?

 

Have you enabled any of the 'Email Reports Data' settings?

 

 

I completely reinstalled from scratch. Later, I reapplied all the rules.

 

The data is kept for 7 days and deleted every day.

I have not selected any option in the "Reports Data Storage" section, this is the problem, I think.

 

So you didn't actually update then, any reason why you didn't run the software update rather than reinstalling from scratch? Just wondering why.

 

Back to the problem, your problem isn't because you don't have any of the options selected on the 'Reports Data Storage' page, I was just curious if you did have any of these enabled. 

 

What did you mean when you say you reapplied all the rules?  Are you saying you recreated compliance policies that you had created yourself?

 

 

Maybe you can describe the problem a bit more, in your original post you indicated that reporting did work for a few days and then stopped? Is that the case?  Any chance you stopped the conduit which actually downloads rules, or a firewall rule was changed and now the appliance can't download rules this would also affect stats updating.

 

Can you describe the environment a bit more, how many appliances and what roles are assigned to them and are they hardware or virtual appliances?

 

I have since reinstalled after a change of ip addresses: errors were generated for delivery in quarantine.

However I have overcome the problem simply by restarting the appliance.

Thank you for the answers.