Data on RDX is not being overwritten
I have been on the phone with Symantec engineers for days and no one seems to be willing to provide a solution for the issue. I read an article on the forum that there is a hotfix that will solve my issue but Symantec for some reason will not give it to me. They continue to offer solutions that are uslesss. I know the fix exist, why can't they release it to me?! I also saw in the article that people with the same problem had to request the hotfix 5(!) times before they actually got it. This is unacceptible customer service. The engineer that was assigned to this case (Pramod) is aware of what I asked from the beginning, but instead he asked me to create a registry key and a new media set, neither one of those steps corrected the issue. What do I need to do and who do I need to contact in Symantec to finally get what I need so my customer can have a back up?!