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Database error during upgrade to last SEP Manager 12.1.4

Created: 16 May 2014 | 7 comments

During the upgrade to last 12.1.4 on a Windows Server 2003 machine, I receive this database error:

Symantec erroe.png

Any idea on how to solve the issue?

Thanks in advance.

 

Operating Systems:

Comments 7 CommentsJump to latest comment

.Brian's picture

What's the error message? Sorry, I can't read that :)

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m4biz-2011's picture

Hi Brian.

You can't see the screenshot?

It is in italian.

The error message is: "Error during the preparation of the database - Impossible to connect to the database".

If I look in to the Windows services, I can see that the "Integrated Database" service is installed and running without errors.

.Brian's picture

No I can see it just can't read Italian :)

Is this a fresh install? Or..?

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m4biz-2011's picture

No, isn't fresh install.

Is an upgrade from 11.x

consoleadmin's picture

Kindly check the disk space is avaialble in your server.

https://www-secure.symantec.com/connect/forums/ins...

Error: "Failed to connect to database" when installing Symantec Endpoint Protection Manager to a compressed drive

Article:TECH163591  |  Created: 2011-06-29  |  Updated: 2011-06-29  |  Article URL http://www.symantec.com/docs/TECH163591

Thanks.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

Could you share the existing SEP 11.x verison and verison details of 12.1 where you wish to upgrade.

It's Embedded databse or SQL database?

Avaialble free disk space on the SEPM installed drive?

Did second attempt to upgrade the SEPM? Getting same error? Tried to run upgrade.bat file? location of upgrade.bat file: <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

James007's picture

12.1.4mp1a
Migration of the Symantec Endpoint Protection Manager to 12.1 RU4 MP1 fails when the FG_CONTENT group's size is greater than 30000MB
Article:TECH216465|Created: 2014-04-07|Updated: 2014-04-14|Article URL http://www.symantec.com /docs/TECH216465
See sumit G Comments
https://www-secure.symantec.com /connect/forums/upgrade- sep-manager-ru4-mp1a- failed#comment-10082931