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Datadomain with Netbackup 7.5. Not able to configure storage

Created: 28 Jun 2013 • Updated: 02 Jul 2013 | 12 comments
Kamala Kannan M's picture
This issue has been solved. See solution.

Hi I am trying configure Netbackup 7.5 with Data domain 640. 

Its purely on workgroup. the local system account user as been created in the data domain.

From the backup server, iam able to access the cifs shares and create folder on the data domain.

when i create storage unit as basic disk, and provide the UNC Path. Its creates, but fails with below error.

 

6/28/2013 8:38:39 AM - Info nbjm(pid=2160) starting backup job (jobid=11) for client 22by7-e9e7cf470, policy test, schedule full  
6/28/2013 8:38:39 AM - Info nbjm(pid=2160) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=11, request id:{F175E619-10B3-45FB-86D9-E44B4A211792})  
6/28/2013 8:38:39 AM - requesting resource test
6/28/2013 8:38:39 AM - requesting resource 22by7-e9e7cf470.NBU_CLIENT.MAXJOBS.22by7-e9e7cf470
6/28/2013 8:38:39 AM - requesting resource 22by7-e9e7cf470.NBU_POLICY.MAXJOBS.test
6/28/2013 8:38:39 AM - Error nbjm(pid=2160) NBU status: 2074, EMM status: Disk volume is down    
Disk volume is down(2074)

 

Iam able to run windows nt backup on this shares.

Operating system is windows 2003. 

regards

Kamal

 

 

 

 

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Nagalla's picture

hi,

please check the credentials  part in the configuraation and make sure you follow the below tech note.

http://www.symantec.com/business/support/index?page=content&id=HOWTO34525

 

Configuring credentials for CIFS and disk storage units

For Common Internet File System (CIFS) storage and AdvancedDisk and BasicDisk storage units, two NetBackup services on Windows computers require matching credentials. The following NetBackup services on Windows media servers to which the CIFS storage is attached must use the same credentials:

  • NetBackup Client Service

    The NetBackup Client Service is either bpcd.exe or bpinetd.exe, depending on NetBackup release level. Regardless of the binary file name, the service requires the credentials.

    CIFS storage is supported for AdvancedDisk on NetBackup 7.0.1 and later.

  • NetBackup Remote Manager and Monitor Service

    The NetBackup Remote Manager and Monitor Service binary file name is nbrmms.exe.

The credentials must be valid Windows credentials that allow read and write access to the storage. Configure the credentials on the media server to which the CIFS storage is attached.

If credentials are not configured, NetBackup marks all CIFS AdvancedDisk and BasicDisk storage units that use the UNC naming convention as DOWN.

Kamala Kannan M's picture

Hi Nagalla, Thanks 

I have gone through the procedures already, as described by you, but still there is same issue.

As i said, i am able to do the backup from NT Backup. 

I tried changing logon accounts which has read and write access to cifs shares.

But still it give me error as volume down.

regards

kamal

 

 

 

Nagalla's picture

are you able to bring up the properties of the disk path  form the storage unit settings? and showing used space and avalible space  % used and all?

Nagalla's picture

what is the that error.. post the screenhost of it

are you  using the local admin accounts are domain accounts?

Kamala Kannan M's picture

Hi Nagalla,

I have already done the change but i tried again and restarted both the storage and server and tried its working fine. 

Netbackup remote manager and monitor service i changed the logon account
Netbackup Client Service

But my requirement to Disk to Disk to Tape. But since i configured as an basic disk, i could not configure SLP. 

What is the best way acheive this with data domain. 

I have enterprise disk license with netbackup. what license i need from data domain or Symantec.

Regards

kamal

Marianne's picture

You need DataDomain DDboost and NBU OST plugin.

That will enable you to config DD as Advanced Disk instead of Basic Disk and the ability to config SLP.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Kamala Kannan M's picture

Thanks for the response. 

So according to you I should have DDboost License also enabled.

and NBU OST Plugin is also licensed or its kind of software. 

Kindly share the tech note for configuring Data domain DDboost as Advanced disk.

Thanks

Kamal

 

 

Nagalla's picture

OST plugin you need to download from Datadomin website..

as you have enterprise disk license you does not require additional license from Netbackup/

Kamala Kannan M's picture

Thanks Nagalla.

Should I need any additional license from Data Domain. Kindly share me some tech note how to configure the Data domain as Advance disk or Open storage. 

Regards

Kamal

 

Marianne's picture

NetBackup OST documentation is very generic:
NetBackup OpenStorage Solutions Guide for Disk http://www.symantec.com/docs/DOC5188

Best to download DataDomain config docs from https://my.datadomain.com/

There may be newer docs, but the one that has worked well for me is Data_Domain_Boost_Admin_Guide_759-0010-0003.pdf  
This doc contains DD as well as NBU instructions.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Kamala Kannan M's picture

Thanks for the update.

As i understood, If we have to configure advance disk or Open storage on netbackup, we need ddboost license from datadomain and enterprise disk license from symantec netbackup.

Thanks

Kamal