Endpoint Protection

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  • 1.  DataSource Exceptions every 10 minutes in scm-server-0 log

    Posted Mar 27, 2013 08:14 AM

     

    I'm trying to troubleshoot a problem with our manager that is stopping me from logging in unless I've remoted into the server itself first.  I noticed this occuring the in SCM-SERVER-0.log file every 10 minutes.  Is this normal behavior or something I should be concerned about?
     
     
     
    2013-03-27 07:18:41.629 THREAD 28 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:5292 commonclients:0
    2013-03-27 07:18:41.629 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 5292
    2013-03-27 07:18:41.629 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 10600
    2013-03-27 07:18:41.629 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2013-03-27 07:18:41.644 THREAD 28 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2013-03-27 07:18:41.644 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2013-03-27 07:18:41.644 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2013-03-27 07:18:41.644 THREAD 28 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2013-03-27 07:18:41.644 THREAD 28 SEVERE: 
    java.sql.SQLException: Connection is closed.
    at org.apache.tomcat.dbcp.dbcp.PoolingDataSource$PoolGuardConnectionWrapper.checkOpen(PoolingDataSource.java:185)
    at org.apache.tomcat.dbcp.dbcp.PoolingDataSource$PoolGuardConnectionWrapper.createStatement(PoolingDataSource.java:215)
    at com.sygate.scm.server.db.util.SqlDbHelper.setDeadlockPriority(SqlDbHelper.java:988)
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeConnection(DatabaseUtilities.java:882)
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeConnection(DatabaseUtilities.java:905)
    at com.sygate.scm.server.db.util.DbHelper.close(DbHelper.java:176)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:451)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)


  • 2.  RE: DataSource Exceptions every 10 minutes in scm-server-0 log

    Posted Mar 27, 2013 09:19 AM

    you cannot log in to SEPM? whats the error message you get when you log in?

     



  • 3.  RE: DataSource Exceptions every 10 minutes in scm-server-0 log
    Best Answer

    Posted Mar 27, 2013 09:24 AM

    I've already found and already explained it with the help of the Symantec Support.

    Briefly: it's a "bug" of this version but it has no impact on SEPM.

     

    Take a look at this thread: https://www-secure.symantec.com/connect/forums/error-javasqlsqlexception-connection-closed



  • 4.  RE: DataSource Exceptions every 10 minutes in scm-server-0 log

    Posted Mar 27, 2013 09:55 AM

    Thank you for the information about the bug.  At least I know that's not my problem.

     

    I was troubleshooting the login issue when I noticed this.

     

    I have opened another thread about the login issue here:

     

    https://www-secure.symantec.com/connect/forums/sep-manager-login-hangs