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Datastore error when trying to add SONAR exceptions to existing Exception policy

Created: 10 Oct 2012 • Updated: 10 Oct 2012 | 2 comments
etillman's picture

This problem was reported to be fixed in 12.1 RU1.  However we are still seeing the same issue in 12.1 RU1 MP1.  Please advise if this known issue was ported over to RU1 MP1.

Thanks, -Ed

 

Problem

When adding SONAR exceptions from the Monitors tab to an existing Exception policy an error message pops up saying "Number of policies successfully updated: 0. There was an error: Datastore Error occurred while saving the changes"

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Error

 Number of policies successfully updated: 0. There was an error: Datastore Error occurred while saving the changes.

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Environment

 This only occurs when trying to add SONAR exceptions from the Monitors tab. 

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Solution

 This issue has been fixed in 12.1 RU1

Comments 2 CommentsJump to latest comment

.Brian's picture

First I've heard. Probably want to call support and get backline engineering involved.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

etillman's picture

Ticket already opened.  Thanks for the prompt response.