Datastore error when trying to add SONAR exceptions to existing Exception policy

Created: 10 Oct 2012 | Updated: 10 Oct 2012

etillman Symantec Employee

This problem was reported to be fixed in 12.1 RU1. However we are still seeing the same issue in 12.1 RU1 MP1. Please advise if this known issue was ported over to RU1 MP1.

Thanks, -Ed

Problem

When adding SONAR exceptions from the Monitors tab to an existing Exception policy an error message pops up saying "Number of policies successfully updated: 0. There was an error: Datastore Error occurred while saving the changes"

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Error

Number of policies successfully updated: 0. There was an error: Datastore Error occurred while saving the changes.

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Environment

This only occurs when trying to add SONAR exceptions from the Monitors tab.

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Solution

This issue has been fixed in 12.1 RU1

Comments

Brian81

Trusted Advisor

Certified

Oct

2012

First I've heard. Probably

First I've heard. Probably want to call support and get backline engineering involved.

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Endpoint SWAT

etillman

Symantec Employee

Oct

2012

Ticket already opened.

Ticket already opened. Thanks for the prompt response.