Endpoint Protection

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  • 1.  date definitions SEP

    Posted Dec 30, 2011 09:36 AM
      |   view attached

    good

    I am currently having a problem with the views of the antivirus console definition SEP 12, in the client shows me a date definiones and console shows me another date as described in the attached file.

    Thank you very much for your help

    Attachment(s)

    docx
    Definition Date.docx   97 KB 1 version


  • 2.  RE: date definitions SEP

    Broadcom Employee
    Posted Dec 30, 2011 09:53 AM

    can you restart the smc service and collect the sylink logs from the client showing old definition on SEPM?



  • 3.  RE: date definitions SEP
    Best Answer

    Trusted Advisor
    Posted Jan 02, 2012 11:51 AM

    Hello,

    Upon checking it properly, I see that the SEP client installed on the machine is SEP 12.1 with Latest definitions, where as the SEPM has never been updated with the same.

     

     

    Suggestions:

    You need to check the Following.

    1) Is the Client Communicating with SEPM??

    Click on HELP,

    Click on Troubleshooting,

    Under General Information, what do you see next to "server"?

    2) Did you restart the Client machine after Installing the SEP?

    Please Restart the machine

    3) Troubleshooting Docs:

    Troubleshooting communication problems between the management server and the client

    http://www.symantec.com/docs/HOWTO55017

    Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

    http://www.symantec.com/docs/TECH160964

    Hope that helps!!