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  • 1.  DClient not communicating with server

    Posted Apr 20, 2015 06:24 AM

    Hello,

    I'm having a really hard time getting my altiris test enviorment to work. This is the first time i've dealt with imaging so i apoligize for the long post.
    Currently i have:   One windows 7 Pro 64 bit client
                               One server 2008 R2 64 bit (with Altiris DS 6.9 SP6 Installed), this is also the DC, DHCP and DNS server

    I can succesfully push out the agent from the remote deplyment wizard to the client, however the client does not appear in the deplyoment server console.
    I have tried multiple restarts of services and machines, disabled windows firewall, tested port 402 with telnet (connects fine from client).

    Below is the error log from the client, and a screen cap of the DAgent client
    DClient Error.PNG

     

     

    [03/05/2015 11:08:32.541 2580 0] ReplyUpdateComputer.cpp:190 - Error removing registry value.
    [03/05/2015 11:08:32.541 2580 0] ReplyUpdateComputer.cpp:296 - Error reading logevent status from registry.
    [03/05/2015 11:08:40.138 2752 0] UiInitialConnectThread.cpp:113 - CIPCError error connecting, CWinPipeIPC::Write  - 6
    [03/05/2015 11:08:40.138 2752 0] UiInitialConnectThread.cpp:138 - CUiInitialConnect::Run RETURNING...
    [03/05/2015 11:08:42.634 3044 0] apps\dsagent\agent\LogEventThread.cpp:57 - CLogEventThread::Run CLogEventError
        Thrown from apps\dsagent\agent\LogEventThread.cpp:113 -message = CLogEventThread::ReadLogEvent() - Shutting down.
        SystemError Value = 0x00000000
        
    [03/05/2015 11:08:42.634 3396 0] DsAgent.cpp:488 About to serialize objects
    [03/05/2015 11:08:43.663 3396 0] bootstrap.cpp:1126 - Error reading input file.
    [03/05/2015 11:08:43.819 3396 0] bootstrap.cpp:462 GetCfgFilename(): strName = C: 
    [03/05/2015 11:08:46.690 2704 0] ReplyUpdateComputer.cpp:312 - CheckDsVersion - DS Did not return Version String
    [03/05/2015 11:08:46.690 2704 0] ReplyUpdateComputer.cpp:313 - CheckDsVersion - DS Version assumed to be incompatible
    [03/05/2015 11:08:46.705 2704 0] ReplyUpdateComputer.cpp:190 - Error removing registry value.
    [03/05/2015 11:08:46.705 2704 0] ReplyUpdateComputer.cpp:296 - Error reading logevent status from registry.
    [03/05/2015 11:08:46.721 3308 0] UiInitialConnectThread.cpp:97 - CUIError error, CUiInitialConnect::ReadConnectPacket() - Shutting down. - 0
    [03/05/2015 11:08:46.721 3308 0] UiInitialConnectThread.cpp:138 - CUiInitialConnect::Run RETURNING...
    [03/05/2015 11:08:46.721 1048 0] apps\dsagent\agent\LogEventThread.cpp:57 - CLogEventThread::Run CLogEventError
        Thrown from apps\dsagent\agent\LogEventThread.cpp:113 -message = CLogEventThread::ReadLogEvent() - Shutting down.
        SystemError Value = 0x00000000
        
    [03/05/2015 11:08:46.721 3396 0] DsAgent.cpp:488 About to serialize objects
    [03/05/2015 11:08:47.726 3396 0] bootstrap.cpp:1126 - Error reading input file.
    [03/05/2015 11:08:48.188 3396 0] bootstrap.cpp:462 GetCfgFilename(): strName = C: 
    [03/05/2015 11:08:53.666 2600 0] ReplyUpdateComputer.cpp:312 - CheckDsVersion - DS Did not return Version String
    [03/05/2015 11:08:53.666 2600 0] ReplyUpdateComputer.cpp:313 - CheckDsVersion - DS Version assumed to be incompatible
    [03/05/2015 11:08:53.666 2600 0] ReplyUpdateComputer.cpp:190 - Error removing registry value.
    [03/05/2015 11:08:53.666 2600 0] ReplyUpdateComputer.cpp:296 - Error reading logevent status from registry.
    [03/05/2015 11:08:53.697 3604 0] UiInitialConnectThread.cpp:97 - CUIError error, CUiInitialConnect::ReadConnectPacket() - Shutting down. - 0
    [03/05/2015 11:08:53.697 3604 0] UiInitialConnectThread.cpp:138 - CUiInitialConnect::Run RETURNING...
    [03/05/2015 11:08:53.697 3416 0] apps\dsagent\agent\LogEventThread.cpp:57 - CLogEventThread::Run CLogEventError
        Thrown from apps\dsagent\agent\LogEventThread.cpp:113 -message = CLogEventThread::ReadLogEvent() - Shutting down.
        SystemError Value = 0x00000000
        
    [03/05/2015 11:08:53.697 3396 0] DsAgent.cpp:488 About to serialize objects
    [03/05/2015 11:08:54.726 3396 0] bootstrap.cpp:1126 - Error reading input file.
    [03/05/2015 11:08:54.898 3396 0] bootstrap.cpp:462 GetCfgFilename(): strName = C: 

     

    I've tried to contact symantec support, and i was reffered to you guys. If anyone can shed light on this issue, i would be extreamly greatful

    Thank You,
    Sean

     



  • 2.  RE: DClient not communicating with server

    Posted Apr 20, 2015 09:20 AM
    Is your Deployment Server licensed? (Deployment Console > Help > About) Probably not the issue if you can telnet but is the Windows Firewall on the Server turned off? Maybe run netstat -a on the DS to see if there's a connection being made?