Video Screencast Help

DD boost storage show DOWN after upgrading 7.5x

Created: 08 Mar 2013 • Updated: 22 Mar 2013 | 4 comments
kat1234's picture
This issue has been solved. See solution.

After upgrading from 6.5.x to 7.5x, we find the Data Domain (DD670) storage which configure as DD boost in Netbackup is show as "DOWN", we use nbdevconfigure to up all the pools belonging to this storage several times and even we restart all the master and media server. It is still show as "DOWN" status. I would like to know

(1) Any command to UP the whole storage server instead of UP individual disk pool

(2) Is it possible that the OST version conflict AND if I want to reinstall the OST in media server, will it change the existing configuration in Netbackup

(3) Any other issues which we should take into consideration

I'm not familiar with DD boost with netbackup, may be it's just a easy problem :)

p.s The ping between media server and DD is funtional.

Operating Systems:
Discussion Filed Under:

Comments 4 CommentsJump to latest comment

RamNagalla's picture

yes,you would need to check DD compalteablity list, to see the current installed OST is support for  7.5 X or not..

if not first you would need to upgrade your OST plug-in first.

kat1234's picture

As I'm already upgrade to 7.5 now, I would like to know if I reinstall OST on all media servers, will it change my existing dd boost configuration? (I don't want to reconfigure it, as I don't know how to do it.)

RamNagalla's picture

it will not chage any configurataions...  its just upgrade the plug-in

make sure you are having supporte plug-in installed for Netbckup 7.5

Nicolai's picture

As Nagalla already have suggested:

Log in at and download the 64bit OST plugin for Netbackup 7.5. The NBU 6.5 32bit version will not work. 

It's really only 2 files that need to get replaced - you need to stop Netbackup on the Netbackup media servers when upgrading the OST plugin.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.