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Is this a dead tape problem?

Created: 08 Jul 2013 • Updated: 15 Jul 2013 | 5 comments
This issue has been solved. See solution.

Veritas Netbackup 5.1 on Server 2000. Exchange 2003 environment.

 

I am attempting a tape restore and failing. The output (below) looks fairly terminal. Does anyone know if there is a workaround? The tapes are correct for the restore period.

 

5:22:03 (614312.001) INF - Waiting for mount of media id L08287 on server prdbkp1 for reading.
17:45:30 (614312.001) INF - Waiting for positioning of media id L08287 on server prdbkp1 for reading.
17:48:20 (614312.001) INF - Beginning restore from server prdbkp1 to client exchange-wrk01.
17:48:20 (614312.001) TAR - Microsoft Information Store:\SG1\
17:48:20 (614312.001) MNR - The file was renamed to the following:
17:48:20 (614312.001) UTF - Microsoft Information Store:\Recovery Storage Group\SG1\
17:48:22 (614312.001) TAR - Microsoft Information Store:\SG1\Public Folder Store (EXCHANGE-CL01)
17:48:22 (614312.001) MNR - The file was renamed to the following:
17:48:22 (614312.001) UTF - Microsoft Information Store:\Recovery Storage Group\SG1\Public Folder Store (EXCHANGE-CL01)
17:48:22 (614312.001) WRN - error writing object: Microsoft Information Store:\Recovery Storage Group\SG1\Public Folder Store (EXCHANGE-CL01)
17:48:22 (614312.001) WRN - error writing byte: 0
17:48:22 (614312.001) WRN - desired byte count: 63488
17:48:22 (614312.001) WRN - actual byte count: 24
17:48:40 (614312.001) TAR - Microsoft Information Store:\SG1\SG1DB1
17:48:40 (614312.001) MNR - The file was renamed to the following:
17:48:40 (614312.001) UTF - Microsoft Information Store:\Recovery Storage Group\SG1\SG1DB1
17:48:40 (614312.001) WRN - error writing object: Microsoft Information Store:\Recovery Storage Group\SG1\SG1DB1
17:48:40 (614312.001) WRN - error writing byte: 0
17:48:40 (614312.001) WRN - desired byte count: 40960
17:48:40 (614312.001) WRN - actual byte count: 24
18:52:59 (614312.001) The following files/folders were not restored:
18:52:59 (614312.001) UTF - /Microsoft Information Store/SG1/SG1DB1
18:52:59 (614312.001) UTF - /Microsoft Information Store/SG1/SG1DB2
18:53:00 (614312.001) UTF - /Microsoft Information Store/SG1/SG1DB3
18:53:00 (614312.001) UTF - /Microsoft Information Store/SG1/Log files_1372195545
18:53:00 (614312.001) FTL - Unexpected EOF in tar file
18:53:00 (614312.001) INF - TAR EXITING WITH STATUS = 5
18:53:00 (614312.001) INF - TAR RESTORED 1 OF 3 FILES SUCCESSFULLY
18:53:00 (614312.001) INF - TAR KEPT 0 EXISTING FILES
18:53:00 (614312.001) INF - TAR PARTIALLY RESTORED 2 FILES
18:53:00 (614312.001) Status of restore from image created Tue Jun 25 22:25:45 2013 = media read error

18:53:01 INF - Server status = 5
18:53:01 (614312.xxx) INF - Status = the restore failed to recover the requested files.
 

Operating Systems:

Comments 5 CommentsJump to latest comment

Will Restore's picture

Looks like bad media.  Any chance Encryption was enabled?  See this old thread:

https://www-secure.symantec.com/connect/forums/restore-failed-recover-requested-files5-2#/comment-4135031

 

 

Will Restore -- where there is a Will there is a way

SOLUTION
Nicolai's picture

NBU 5.1 - It's time to upgrade dude smiley

Identify the tape drive the restore used and down it. Then re-try the operation. 

If the read error re-occurs - it really doesn't look to good.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

SOLUTION
Marianne's picture

17:48:22 (614312.001) WRN - error writing byte: 0
17:48:22 (614312.001) WRN - desired byte count: 63488
17:48:22 (614312.001) WRN - actual byte count: 24

Do ypu have bptm log on media server?

What about Windows Application and System logs?

PS:
I'm sure that you know that Win2000 and NBU 5.1 ran out of support long time ago?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

StefanosM's picture

also try to verify the backup image.

stewrogers's picture

Painfully aware of the age of the gear in use and slowly but surely opening the customers coffers for a nice new installation etc. Encryption was not on the image, I got the tape library guy to reload them but no dice.

 

It was as i feared, dead media. Thanks for the suggestions all the same guys.