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Debug

Updated: 29 Jan 2012 | 1 comment
Tamboli's picture
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This issue has been solved. See solution.

Hi,

I have the Symantec Endpoint Encryption & want to eanbale the debug mode can have any idea how to do enable.

Windows 2003 enterprise sp2

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howimsmart's picture
27
Jan
2012
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Re Debug

Hi Tamboli,

This is the way to enable debug logging in the Symantec Endpoint Encryption (SEE) client, follow the steps below:

  • Edit the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Framework]
    "DebugLevel"=dword:00000005
  • Restart the "EAFRCliManager" service from the Windows Services MMC snapin
  • Debug log files will now be saved to the following folder:
    C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\TechLogs
  • Zip up the TechLogs directory and provide to support for analysis.

Regards
Vicky