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Decoding froze after power outage

Created: 24 Mar 2013 • Updated: 17 Apr 2013 | 26 comments
This issue has been solved. See solution.
I started decoding the Windows partition when suddenly had a power outage.
Once the computer was turned on again, I continued with the decoding, but nothing happens. The window appears to be frozen and PGP does not respond to any commands.
 
I tried to decipher the command line, but without success.
 
My authentication is done exclusively by USB token.
 
Currently using Windows 7 Professional x64
 
My PGP version 10.3.0
Operating Systems:

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ti26's picture

Usando esse comando pgpwde --stop --disk 0 -p "passphrase"

I got this result Operation stop encrypt or decrypt failed:

Error code: -11984: item not found

In password I put the USB token PIN

Tom Mc's picture

The Windows Recovery CD may help.

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SOLUTION
ti26's picture

At the moment I can not use this option because my DVD drive does not work

ti26's picture

Tom, It would be possible to do this using a usb flash drive

ti26's picture

I once had the same error in deciphering a unit. At the time I remember I could decipher using the command line.

 
I had a user password set. This time only the eToken.
 
I've been thinking of adding a user. But as the window is frozen PGP can not do that.
 
Can I add a user using command line?
What is the procedure?
ti26's picture
My DVD drive does not work.
 
But I used an external drive and got decrypt
 
Case closed!
Alex_CST's picture

pgpwde --add-user --disk <number> --domain-name <domain> --sso --passphrase <phrase> --username <user> --adminauthorization | --admin-passphrase <pass> | --recoverytoken <string>

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Alex_CST's picture
  •  <number> is the disk number on the system.
  • --username specifies a username for an operation.
  •  <user> is the username of the user being added.
  •  --domain-name specifies the name of the domain to which the user authenticates. The default is the login domain.
  •  <domain> is the domain to which the user authenticates.
  •  --sso specifies to create the user as a single sign-on (SSO) user, which means that the Windows passphrase for logging in to the disk will also be automatically used to authenticate to the encrypted disk.
  •  --passphrase specifies the passphrase for an operation.
  •  <pass> is the passphrase the user being added will use to authenticate.
  •  --username specifies a username for an operation.
  •  <user> is the username of the user being added.
  •  --admin-authorization specifies that the command is being performed by a member of the WDE-ADMIN Active Directory group.
  •  --admin-passphrase specifies that the passphrase of an authorized user on the encrypted disk will be used to authenticate the adding of the new user account.
  •  <phrase> is the passphrase of an authorized user on the disk.
  •  --recovery-token specifies that the disk's recovery token (WDRT) will be used for authentication.
  •  <string> is the WDRT string.
 
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ti26's picture

When I used password could decrypt the drive using this command line: pgpwde --stop --disk 0 -p <passphrase> this: pgpwde --decrypt --disk 0 -p <passphrase>

As now only use eToken certainly <passphrase> -p command does not work. I think that part I have to put something else, but do not know which.
 

James Hawk's picture

I can't see what you need to add either for the eToken, but what if you try

pgpwde --resume -d 0

or

pgpwde --resume -d 0 -p <PIN/passphrase/adminpassphrase/wdrt>

I can't see any specific options regarding the eToken and the command line tool when you're already in the system.

ti26's picture

I received this error: Operation resume encrypt or decrypt failed:
Error code -11984: item not found

Sem título 2.jpg

ti26's picture

Therein lies the frozen screen. Nothing I do PGP respondsSem título 4.jpg

James Hawk's picture

What does

pgpwde --status -d 0

tell you? Might give some indication what it thinks the state of the disk you're trying to work with is.

Tom Mc's picture

This thread might be helpful:

https://www-secure.symantec.com/connect/forums/una...

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ti26's picture

Last week I had read this discussion. But unfortunately it didn't help.

ti26's picture
Temporarily turned off by me PGP professional license.
Was transformed into freeware without most features.
 
The partition is decrypted alone?
How long this process begin?
Can anyone confirm this?
Tom Mc's picture

When the license for PGP Desktop expires, the functioning is reduced to the Freeware level, which does not support WDE.  Therefore, after a grace period of time (I don't recall for sure, but 30 days may be correct), the next time the WDE passphrase is entered, the decryption starts.  Please note that the decryption cannot occur until the passphrase is entered.  The amount of time depends on the hardware used, particularly how large the disk is.

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ti26's picture
That's right Tom
 
I read this somewhere but can not remember. Just needed this confirmation.
Symantec knowledge base has something about it?
Tom Mc's picture

Please see these Knowledge Base Articles:

http://www.symantec.com/docs/TECH149025

http://www.symantec.com/docs/TECH179865

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ti26's picture

According to the article, I have to wait 90 days. It is a considerable time.

Tom Mc's picture

I believe that this time frame was set to allow customers plenty of time to keep their data secure until they either renew their license, or find and setup another means of protecting their data. 

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ti26's picture
Tom, once again, thanks for your clarification wise.
 
I feel safer now.
 
Thank you for your commitment and for all here who tried to help.
ti26's picture

I did this to see if this partition is finally deciphered.

I need to constantly PGP Virtual Disk. But it does not work on freeware.
But even spend those 30 days, I use TrueCrypt volume equivalent to PGP Disk virtual.

PGP_Ben's picture

it sounds like the issues on the thread have been resolved? If so, can you please mark the solution with "mark as solution" next to their comment? This way the technician gets credit for assisting you. Thank you!

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